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AdhocAdam / smletsexchangeconnector

SMLets PowerShell based Exchange Connector for controlling Microsoft System Center Service Manager 2016+
https://adhocadam.github.io/smletsexchangeconnector/
GNU General Public License v3.0
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Connector fails to mark emails as read or move to deleted items #288

Closed saravalkyrie closed 3 years ago

saravalkyrie commented 3 years ago

Describe the bug Fails to mark the email as read and/or delete from mailbox, leading to tickets being repeatedly created for the same email.

Help us reproduce the bug Version of the connector you are using: v3.3 - ManagementPack install. - Exchange OnPrem 2019.

Features/variables you have enabled (i.e. $enableAzureCognitiveServicesForNewWI): Use impersonation Create users not found in CMDB Attach email to work item Move to deleted items after processing Vote on behalf of AD Groups Process meeting requests Update work items missing If work item to update is closed Prevent PII from being saved Change incident status based on who replied All AI/Azure options disabled Workflow enabled. Logging level 4.

Expected behavior Email is processed, marked as read and then deleted. - issue also occurs if delete mail after processing is not selected.

Location and Environment Where are you running this from? Task Scheduler? SMA? Workflow server?: Workflow on primary SCSM Server. What SCSM version are you running? (i.e. 2012R2, 2016, 2016 UR3, 1801, etc.): 2019 RTM - 10.19.1035.0

Additional context SCSM Event Log: A Windows Workflow Foundation workflow failed during execution.

Workflow Type: SMLets.Exchange.Connector.Resources.RunScript

Workflow Identifier: 7bdb4c11-31b8-bf66-e2ef-54de5d109462

Exception Type: System.Management.Automation.ParameterBindingValidationException

Exception Message: Cannot bind argument to parameter 'Id' because it is null.

Exception Stack: at System.Management.Automation.Runspaces.PipelineBase.Invoke(IEnumerable input) at SMLets.Exchange.Connector.Resources.RunScript.Execute(ActivityExecutionContext SMEXCOContext) at System.Workflow.ComponentModel.ActivityExecutorOperation.Run(IWorkflowCoreRuntime workflowCoreRuntime) at System.Workflow.Runtime.Scheduler.Run()

No error in the SMLets Exchange connector log.

AdhocAdam commented 3 years ago

I've historically seen this error come up as it pertains to Dynamic Analyst Assignment which was identified to have an issue several versions ago that has since been addressed.

The short of it - wholly custom Templates (not out of box SCSM Templates) must be used with the connector.

Do you happen to have that feature enabled? and/or are there any recent changes you've made that could help further isolate this?

saravalkyrie commented 3 years ago

Thanks,

That was the magic bit of info I was missing being new to the connector and SCSM. added bonus its fixed our SLO calculation issue as well. :)

AdhocAdam commented 3 years ago

HUZZAH!