Closed ghost closed 6 years ago
Sounds like a great use case and enhancement here. I like it!
What logic do you think makes the most sense here? If anything, it's just another configuration variable that would control this:
Otherwise, seems relatively easy to add this logic. Just another ELSEIF within the MA update section.
For sure, take if null.
A setting for take if not null and enforce support group membership would be nice too.
Will split Support Group portion of this into another FR as it will require a new and currently unwritten means to handle this rather popular class extension for MA.
Introduced basic [take] functionality akin to IR/SR on #50
Introduced enhanced [take] logic with optional Support Group enforcement akin to IR/SR now available on MA/CR
We've added a custom Support Group class to Manual Activities an use Cireson's Notify Analyst application to send the support group a notification of assignment. Responding to the e-mail with the [take] comment enters a partial note in the note field of the MA but it doesn't assign the MA to the sender.