AdhocAdam / smletsexchangeconnector

SMLets PowerShell based Exchange Connector for controlling Microsoft System Center Service Manager 2016+
https://adhocadam.github.io/smletsexchangeconnector/
GNU General Public License v3.0
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[take] of Manual Activities Doesn't Assign Activity Implementor #56

Closed ghost closed 6 years ago

ghost commented 6 years ago

We've added a custom Support Group class to Manual Activities an use Cireson's Notify Analyst application to send the support group a notification of assignment. Responding to the e-mail with the [take] comment enters a partial note in the note field of the MA but it doesn't assign the MA to the sender.

AdhocAdam commented 6 years ago

Sounds like a great use case and enhancement here. I like it!

What logic do you think makes the most sense here? If anything, it's just another configuration variable that would control this:

Otherwise, seems relatively easy to add this logic. Just another ELSEIF within the MA update section.

ghost commented 6 years ago

For sure, take if null.

A setting for take if not null and enforce support group membership would be nice too.

AdhocAdam commented 6 years ago

Will split Support Group portion of this into another FR as it will require a new and currently unwritten means to handle this rather popular class extension for MA.

Introduced basic [take] functionality akin to IR/SR on #50

AdhocAdam commented 6 years ago

Introduced enhanced [take] logic with optional Support Group enforcement akin to IR/SR now available on MA/CR