AdhocAdam
commented
6 years ago Will be adding into v1.3 to work as follows:
Scenario 1 Email Subject contains: [work item id] Email Body contains: [announcement]
Scenario 2 Email Subject contains: [work item id] Email Body contains: [announcement] #low
Scenario 3 Email Subject contains: [work item id] Email Body contains: [announcement] #high
This syntax will enable the Update-WorkItem function to process emails/calendar events that contain the configurable [announcement] keyword and configurable but optional #low or #high priority tags. Absence of a priority tag will default to a normal priority announcement. In all of these scenarios, the [announcement] tag and optional keywords will be removed in the announcement body for end user readability. The announcement title will be the message's subject and always ensure the [work item id] is placed at the end of the title to place emphasis on the title for end users and enable future updates/querying for the connector.
When using:
- Core Service Manager Announcements, the corresponding SCSM (Announcement) Object will be created and set as described above
- Cireson Portal Announcements, any groups featured in the To or CC fields will be used as targeted groups creating an announcement for each group as the Cireson Portal only allows a single group to be targeted
When sending:
- email the DateReceivedTime will be added to a "expirationInHours" configurable style variable based on the priority to determine the expiration (i.e. datetime value) of the announcement
- meeting/appointment the start and end time of the event will set times on the announcement's start and time times respectively
In either of the above cases, you will be able to continually update the same announcement via email and in doing so further push out the end time or change it (via priority) with the use of the optional #low or #high tags.
Misc: Original plan was to leverage the Importance property of an email/calendar event as this would negate the need for the optional #low or #high tags. However the ability to set Importance is only available on mail clients such as Outlook/Thunderbird and does not exist on the widely used Send Email solution from Cireson nor their portal's Send Email task. As such, introducing these optional tags enables all possible means to interact with this new announcement feature.
Use emails as a way to discover users/groups with SCSM, then use those to create SCSM announcement either through core SCSM, Cireson portal, etc.