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AdobeDocs / experience-manager-cloud-service.en

This is the repository for Adobe Experience Manager as a Cloud Service documentation. Your contributions to the documentation are welcome.
https://experienceleague.adobe.com/en/docs/experience-manager-cloud-service
MIT License
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Resolve access issues from Brand Portal to AEM Author or Scene7-SPS/DynamicMedia #24

Open rwunsch opened 2 years ago

rwunsch commented 2 years ago

Issue in ./help/assets/configure-aem-assets-with-brand-portal.md

see:

Text to add (example):

Resolve access issues from Brand Portal to AEM Author or Scene7-SPS/DynamicMedia {#resolve-access-issues-from-brand-portal-to-aem-author-or-scene7}

In certain cases access from Brand Portal to either AEM Author or Scene7-SPS is required, and blocked initially.

In these cases you would be seeing Errors in the distribution queue similar to the following :

2022/10/18 08:40:15:471 - INFO - REQUEST-START DSTRQ5: ADD paths=[/content/dam/test/ppp-126.jpg], user=dam-replication-service
2022/10/18 08:40:16:719 - ERROR - [queue-bpdistributionagent0] PACKAGE-FAIL DSTRQ5: could not deliver package dstrpck-1666082415538-60071b88-d8be-4df4-ac45-2e1dce2d28dc org.apache.http.client.HttpResponseException: status code: 500, reason phrase: Internal Server Error

For Dynamic Media/Scene7 - review: https://experienceleague.adobe.com/docs/experience-manager-brand-portal/using/download/dynamic-video-brand-portal.html?lang=en

For AEM Cloud Service, add the BrandPortal-IP addresses according to the brand-portal of your region into the Cloudmanager "ip-allow-list" and associate this configuration with your production-author.

rwunsch commented 2 years ago

please review JIRA Tickets CQ-4348886 and CQ-4332684 -and add this information to the documentation-page: https://experienceleague.adobe.com/docs/experience-manager-cloud-service/content/assets/brand-portal/configure-aem-assets-with-brand-portal.html?lang=en#manual-configuration

rwunsch commented 2 years ago

20221018_AEM_configure-aem-assets-with-brand-portal_AEM-Cloud-Service_ip-allow-list_ Adobe Experience Cloud

rwunsch commented 2 years ago

image

rwunsch commented 2 years ago

Background:

When one publishes an asset or a bunch of assets then in AEM we create a durbo package which has signed URLs of the assets. The package gets added to distribution queue in AEM author and is pushed to Brand Portal. In Brand Portal, we get the signed URL from package and then pulls the binary from signed URL. With whitelisting in place, this pulling is blocked in AEM CS as it is not coming from allowed IPs.

Brand Portal IPs do not get added to AEM allow list automatically, by the Brand-Portal activation in Cloudmanager.

anujkapo commented 2 years ago

Thanks @rwunsch. The documentation updates are tracked using CQDOC-19741.