Hey there, I've got CafeX LiveAssist up and running smoothly for Live Chat and co-browse, both working smoothly with XRM Portals. I'm now trying to add the "Contact Pop" functionality (which opens the contact record if the User is logged into the Portal), and am following the instructions on this page: https://www.liveassistfor365.com/en/support/authenticated-visitors-in-the-dynamics-customer-portal/
When I get to the step where I need to retrieve the Public Key using the following instruction, I get a Key Not Found error. Makes sense I haven't done anything to provide a key, though one is configured/provided when using the Cloud-based Dynamics Portals.
Our portal is hosted as an Azure App Service Web App, and I was hoping to get some clarity on the steps to follow in order to get a Certificate in place and be able to use the Portal's authenticated user in CafeX. Googling has only resulted in scenarios where people are adding certificates in order to use a custom domain name, where we're looking at a different purpose.
Hey there, I've got CafeX LiveAssist up and running smoothly for Live Chat and co-browse, both working smoothly with XRM Portals. I'm now trying to add the "Contact Pop" functionality (which opens the contact record if the User is logged into the Portal), and am following the instructions on this page: https://www.liveassistfor365.com/en/support/authenticated-visitors-in-the-dynamics-customer-portal/
When I get to the step where I need to retrieve the Public Key using the following instruction, I get a Key Not Found error. Makes sense I haven't done anything to provide a key, though one is configured/provided when using the Cloud-based Dynamics Portals.
Our portal is hosted as an Azure App Service Web App, and I was hoping to get some clarity on the steps to follow in order to get a Certificate in place and be able to use the Portal's authenticated user in CafeX. Googling has only resulted in scenarios where people are adding certificates in order to use a custom domain name, where we're looking at a different purpose.