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AdyRock / com.switchbot

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Unable to connect Switchbot account with Homey #128

Closed laganbo closed 3 weeks ago

laganbo commented 3 months ago

switchbot When I try to connect my Switchbot account with Homey, I receive the error message above. I have previously contacted both Switchbot and Homey support regarding this issue without receiving any assistance. Please help resolve this!

AdyRock commented 3 months ago

There is a known issue if you are logging in with a Google account. If you are using an email account, then it could just be a temporary issue on the servers.

marcelmarty commented 3 months ago

Same problem here, since more than 5 days... Seems not to be a temporary problem.

AdyRock commented 3 months ago

Are you using email to login or a Google account?

marcelmarty commented 3 months ago

@AdyRock I'm using a Google-Account.

AdyRock commented 3 months ago

There is a known issue with the the Google login. The only solution at the moment is to change to an email login, which involves creating a new account and asking SwitchBot to migrate your devices.

I have been in contact with SwitchBot about this a number of times but it seems to be falling on deaf ears.

AdyRock commented 1 month ago

I have published a new test version that has an updated login system using the new servers. Could you give that a try to see if it works for you?

laganbo commented 1 month ago

Hello, I just tested but I still have the same issue.

BR Roy

Den ons 25 sep. 2024 kl 11:35 skrev Adrian Rockall @.***

:

I have published a new test version that has an updated login system using the new servers. Could you give that a try to see if it works for you?

— Reply to this email directly, view it on GitHub https://github.com/AdyRock/com.switchbot/issues/128#issuecomment-2373568488, or unsubscribe https://github.com/notifications/unsubscribe-auth/BKCNLPLLDSRNQN72YPCCKVTZYJ7XTAVCNFSM6AAAAABLMC4DCWVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDGNZTGU3DQNBYHA . You are receiving this because you authored the thread.Message ID: @.***>

AdyRock commented 1 month ago

Did you update to the new test version?

It's version 2.0.0

marcelmarty commented 1 month ago

@laganbo You need to install the version which can be found at https://homey.app/de-ch/app/com.switchbot/SwitchBot/test (v2.0.0)

laganbo commented 1 month ago

Sorry, I didn´t realize tha I should install the new app but now when I installed it I could authorize Switchbot (webapp)! In the next step I get "Invalid response code:190"

[image: image.png]

AdyRock commented 1 month ago

No image is appearing.

What device where you trying to add?

laganbo commented 1 month ago

I´m trying to add Switchbot lock (HUB). I tested again with same result:

[image: SB.jpg]

Den ons 25 sep. 2024 kl 14:34 skrev Adrian Rockall @.***

:

No image is appearing.

What device where you trying to add?

— Reply to this email directly, view it on GitHub https://github.com/AdyRock/com.switchbot/issues/128#issuecomment-2373960994, or unsubscribe https://github.com/notifications/unsubscribe-auth/BKCNLPNYTX53UBRGDIGN2H3ZYKUXDAVCNFSM6AAAAABLMC4DCWVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDGNZTHE3DAOJZGQ . You are receiving this because you were mentioned.Message ID: <AdyRock/com .@.***>

AdyRock commented 1 month ago

I have seen that issue with the lock before. Can you try enabling the develop moe in the SwitchBot app to see if that fixes it?

Open the SwitchBot phone app, go to profile - Preferences - About and then tap on the App Version hundreds of times until you see a new item called Developer appear. Then try to add the lock again.

laganbo commented 1 month ago

Hello, I activated Developer and tried again and now it worked! All three locks are now visible in Homey! :) I´ll test more this evening when I´m home from work.

br Roy

Den ons 25 sep. 2024 kl 17:33 skrev Adrian Rockall @.***

:

I have seen that issue with the lock before. Can you try enabling the develop moe in the SwitchBot app to see if that fixes it?

Open the SwitchBot phone app, go to profile - Preferences - About and then tap on the App Version hundreds of times until you see a new item called Developer appear. Then try to add the lock again.

— Reply to this email directly, view it on GitHub https://github.com/AdyRock/com.switchbot/issues/128#issuecomment-2374430197, or unsubscribe https://github.com/notifications/unsubscribe-auth/BKCNLPMLKAV7IIAXFDDHV5DZYLJS5AVCNFSM6AAAAABLMC4DCWVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDGNZUGQZTAMJZG4 . You are receiving this because you were mentioned.Message ID: <AdyRock/com .@.***>