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Adyen / adyen-magento2

Adyen Payment plugin for Magento2
MIT License
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Adyen Credit Card Payment Method Not Visible in Magento 2.4.6 Test Environments #2353

Open pratikv19 opened 11 months ago

pratikv19 commented 11 months ago

ISSUE: I hope this message finds you well. We are currently facing an issue with the Adyen integration on our Magento Enterprise Edition 2.4.6. Specifically, in the store configuration under Sales > Payment Methods > Payment Optimization > Tokenization, the Adyen Credit Card payment method is not visible on one of our testing environments.

Upon investigation, we observed that in the environment where the Adyen Credit Card option is available, we have installed multiple previous versions of Adyen in the past. This leads us to suspect that the system might be retrieving an outdated Adyen version value from the database.

Could you please guide us on whether any configuration adjustments are needed in the Adyen admin panel to resolve this issue? We have attached a screenshot for your reference.

To Reproduce Steps to reproduce the behavior:

  1. Step 1-

    • Initially, install Adyen version 8.22.0 on your Magento 2.4.6 setup.
    • Remove Adyen version 8.22.0 and replace it with the latest version, 9.0.2, in Magento 2.4.6.
    • Navigate to Stores > Configuration > Sales > Payment Methods > Payment Optimization > Tokenization verify the presence of the Adyen Credit Card option.

  2. Step 2-

    • Set up another Magento 2.4.6 environment where Adyen has not been previously installed.
    • Install Adyen version 9.0.2 on this clean setup.
    • Access Stores > Configuration > Sales > Payment Methods > Payment Optimization > Tokenization to confirm the visibility of the Adyen Credit Card option.

Expected behavior Ensure consistent behavior across both Magento environments. The Adyen Credit Card option should be displayed under Stores > Configuration > Sales > Payment Methods > Payment Optimization > Tokenization in both instances. If discrepancies exist, investigate and resolve compatibility issues.

Magento version 2.4.6

Plugin version 9.0.2

Screenshots Payment-Method-Issue

khushboo-singhvi commented 11 months ago

Hey @pratikv19,

Thanks for reaching out! 👋

I noticed you're having some issues after upgrading the plugin. To get to the bottom of this, let's make sure you've followed the best practices for the upgrade process. Have you had a chance to run through all the commands required for the upgrade, flushed the cache?

Also, Instead of Adyen Credit Cards, we're rolling with just "Credit Cards" now. So, if you're on the lookout, that's where you'll find what you need.

Give it a spin, and if you run into any hiccups or have questions, I'm right here to help sort things out. Happy coding! 🚀

Best, Khushboo