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Adyen / adyen-magento2

Adyen Payment plugin for Magento2
MIT License
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Klarna Order Status Not Updated #2678

Closed chrisoliver90 closed 4 months ago

chrisoliver90 commented 4 months ago

Describe the bug For failed/abandoned Klarna Payment the order status is stuck in Pending. When we cancel these orders from the Magento order grid or within the order, the status remains as Pending. Orders from other payment methods seem to be fine.

To Reproduce Steps to reproduce the behavior:

  1. Go to order grid
  2. Select an order started with Klarna and abandoned in Pending status
  3. Select cancel from the dropdown

Expected behavior The order status is updated to cancelled on the grid and in the order

Actual behavior The order status remains as Pending

Magento version 2.4.7-p1

Plugin version adyen/module-payment: 9.5.3 adyen/php-api-library: 17.5.0

Screenshots grid

Order grid showing Klarna order that has been cancelled but still in Pending status

Desktop (please complete the following information):

Additional context This issue has been present since Magento 2.4.7-p1 upgrade and is only reproducible on our live site with live Adyen webhook, not on our dev environment.

chrisoliver90 commented 4 months ago

I opened a ticket with Adyen for this. It seems they are already aware of the issue and are working a on fix.

We are aware of this already and we have an internal ticket open with the development team that has a high priority assigned. The reference for this is ECP-9261. Our team has already started working on it.

Unfortunately I do not have an ETA I can provide at the moment for completion but we do expect resolution soon. We recommend to keep an eye on our GitHub release page as well for mention of ECP-9261.

khushboo-singhvi commented 4 months ago

Hey @chrisoliver90,

Thank you for bringing this issue to our attention. We wanted to let you know that the pull request addressing this issue has been completed(https://github.com/Adyen/adyen-magento2/pull/2679). The fix will be included in the upcoming release of version 9.6.2 of the plugin.

We appreciate your patience and support. If you have any further questions or need additional assistance, please feel free to reach out.

Best regards, Khushboo.