[PW-2639] Klarna error message in Magento check-out is incomplete

[pascalexperius]

Describe the bug When Klarna refuses an order because the phone number is incomplete, the Adyen module shows a (too) brief error "The requested Payment Method is not available". It would be better to show a more extensive message like "Your order is declided by Klarna, please select another method". Or even show the exact cause of the denial.

To Reproduce Steps to reproduce the behavior:

1. Go to Magento front-end and s
2. Add a product to the cart and click on "proceed to checkout"
3. Select an invalid phone number in the checkout

Expected behavior Magento would show a clear error message, so the customer would know how he/she could complete the order.

Screenshots

Desktop (please complete the following information):

Describe the bug When Klarna refuses an order because the phone number is incomplete, the Adyen module shows a (too) brief error "The requested Payment Method is not available". It would be better to show a more extensive message like "Your order is declided by Klarna, please select another method". Or even show the exact cause of the denial.

To Reproduce Steps to reproduce the behavior:

1. Go to Magento front-end and s
2. Add a product to the cart and click on "proceed to checkout"
3. Select an invalid phone number in the checkout

Expected behavior Magento would show a clear error message, so the customer would know how he/she could complete the order.

Screenshots If applicable, add screenshots to help explain your problem.

Desktop (please complete the following information):

• OS: [e.g. iOS]
• Browser [e.g. chrome, safari]
• Version [e.g. 22]

Smartphone (please complete the following information):

• Device: [e.g. iPhone6]
• OS: [e.g. iOS8.1]
• Browser [e.g. stock browser, safari]
• Version [e.g. 22]

Additional context Add any other context about the problem here.

[acampos1916]

Hello @pascalexperius,

Thank you for opening this issue. I've created an internal ticket so we can look into it. We'll let you know of any progress made.

Cheers, Ángel

[tnaber]

Hi @pascalexperius,

Sorry for this ticket not being picked up. I have investigated whether this problem is still relevant. I have tested the phone numbers in #749 and these are now accepted by Klarna. Additionally, in the current flow, it should not be possible to enter an incomplete phone number. Thinking about other potential errors I think the default error message 'Error with payment method please select different payment method.' suffices for now. I do agree that we should elaborate more on specifics wherever we can, however that applies not only to Klarna and is beyond the scope of this issue.

For these reasons I would like to close this ticket but I will leave it open for now as I might be missing something. Please let me know if that is the case and this is still an active problem for you :)

Cheers, Titus