help desk / FAQ chatbot

[johav]

How about adding a bot that we can feed with the current FAQs and which will learn fro more questions being asked in the future?

• research on multi-lingual bots needed

• [ ] Can we design our own?

• [ ] https://rebot.me/

• [ ] otherwise https://aiglobalchat.com/ ?

see e.g. www.Moodle.ucu.ac.ug as presented at #eLA19

[JustinyAhin]

I'm just trying Zendesk on the website. will send you details directly

[johav]

I'm just trying Zendesk on the website. will send you details directly

Cool, please share your insights here once done :) meanwhile we can look into other options