Error in connecting remote user

[akaminnovations]

Log as below

ERROR - Error waiting for remote user ERROR - Error running agent

[satizzz39]

While running python -m realtime_agent.main server, after hit [start_agent] -> (http://localhost:8080/start_agent), I'm facing issue with remote user joining in my channel. from logs I could see my OpenAI session created, Web socket connected successfully, MY OPENAI key has right access to the model, also MY Appid, and certificate id also mentioned properly in .env file. here I attcahed some logs and traces tried in multiple ways Agora devs please help me to resolve this issue.

Python version: 3.12

agora_openai_remote_user_not_joined_traces.txt @plutoless @digitallysavvy @LichKing-2234 @sidsharma27

cc: @akaminnovations

[digitallysavvy]

Do you see any errors on the front-end console?

[satizzz39]

@digitallysavvy , No I just run the backend server in localhost and invoked http://localhost:8080/start_agent via postman, api receives success response as "Agent Created", post that in backend console the attached error came from Agora.

[digitallysavvy]

Do you have a live user in the Agora channel?

[satizzz39]

After channel created It authorising OPENAI session are created, But conversional AI not joined in call , Even live user in the channel or not Same Timeout Issue. I tried with both

[plutoless]

@satizzz39 do you have the channel name you were using?

[satizzz39]

@plutoless , These are the channel names I passed for local host start_agent endpoint

90bb692f-1d9b-4b3a-b492-4df7d2064i2k 60bb692f-1d9b-4b3a-b492-4df7d2064i2k test