Unhandled exception in script

[NVA-1986]

Traceback (most recent call last): File "geogramint.py", line 244, in trio.run(Geogramint().run()) File "kivy\app.py", line 955, in run File "kivy\base.py", line 574, in runTouchApp File "kivy\base.py", line 339, in mainloop File "kivy\base.py", line 391, in idle File "kivy\clock.py", line 783, in tick_draw File "kivy_clock.pyx", line 662, in kivy._clock.CyClockBase._process_events_before_frame File "kivy_clock.pyx", line 708, in kivy._clock.CyClockBase._process_events_before_frame File "kivy_clock.pyx", line 704, in kivy._clock.CyClockBase._process_events_before_frame File "kivy_clock.pyx", line 218, in kivy._clock.ClockEvent.tick File "kivy_garden\mapview\view.py", line 768, in do_update File "kivy_garden\mapview\view.py", line 880, in load_visible_tiles File "kivy_garden\mapview\view.py", line 893, in load_tile File "kivy_garden\mapview\view.py", line 907, in load_tile_for_source File "kivy_garden\mapview\source.py", line 212, in fill_tile File "kivy_garden\mapview\downloader.py", line 37, in instance File "kivy_garden\mapview\downloader.py", line 52, in init File "os.py", line 223, in makedirs PermissionError: [WinError 5] Accès refusé: 'cache'

[Alb-310]

Hello @NVA-1986

You need to provide more context in your issue

[NVA-1986]

@Alb-310 Following the installation of the executable on my Windows 11 machine, when I launch the software it gives me this error.

[Alb-310]

@NVA-1986 It looks like Geogramint doesn't have enough permissions where it is installed, try running it as administrator.

If that doesn't work, uninstall it and try installing the tool on your desktop to see if that solves the problem.

[NVA-1986]

I installed it on another machine and it's good. On the other hand, when I noted the API key in the software, my telegram account was banned and I no longer have access.

[Alb-310]

It's weird, I and many others have used the tool many times and our accounts got no problems 🤔