not working with the samsung tv app

[wonderingStars]

this isn't working with the Samsung tv app the video plays but no sound . it does work with the internet browser on the tv but crashes

DS1019+

dsm 7.1.1-42962

Samsung free style projector app and the app ver : 10.07-81 SynoCommunity FFMPEG Version: [] 6 Advanced Media Extensions version: 3.0.1-2004

no error file were created using this command ls -al | grep ffmpeg

the videos all play but they have no sound on the tv app . the only work with the web bowers

[AlexPresso]

Hello,

Please provide all the specs and details from the issue template.

[ner00]

@wonderingStars Clearly not following the template. Here you go:

Before posting any bug issue, please make sure you have patched a clean VideoStation / AME install by doing the following:

• Uninstall VideoStation (keep your library)
• Uninstall Advanced Media Extensions
• Re-install VideoStation (it should also ask to install Advanced Media Extensions)
• Run the patch

System details

• Synology model: [Synology NAS model]
• DSM version: [version]
• SynoCommunity FFMPEG Version: [version]
• VideoStation version: [version]
• Advanced Media Extensions version: [version / "none" if you don't have it installed]

Describe the bug A clear and concise description of what the bug is.

Provide Log files

• Start the video on VideoStation, wait for the video to play and put the browser in background (keep the video playing)
• Connect through SSH (help)
• Switch to root user: sudo -i

ffmpeg.log (containing the ffmpeg-wrapper execution logs)

• Go to the temporary directory: cd /tmp
• Type ls -al | grep ffmpeg to list all files containing "ffmpeg" and check you have one named ffmpeg.log
• Type tail -200 ffmpeg.log to print the last 200 lines to the console
• Copy paste those lines in a new gist
• Add the gist link to the issue

ffmpeg-xxxx.stderr (containing chunks transcoding operations)

• When you ran ls -al | grep ffmpeg you should have seen another file that looks like ffmpeg-xxxx.stderr in case of error, the file may not be there, in that specific case, you can ignore these steps.
• Type tail -100 ffmpeg-xxxx.stderr (replacing the filename by the correct one)
• Copy paste those lines in a new gist
• Type head -300 ffmpeg-xxxx.stderr (replacing the filename by the correct one)
• Copy paste those lines in another new gist
• Copy paste all the gists links in the issue

Additional context Add any other context about the problem here.

[wonderingStars]

i have updated it with the information you asked for i also did a clean reinstall

[AlexPresso]

Hello, thank you for updating your message.

I need to check something with DSVideo app on Samsung TV. Because I also have a Samsung TV and I'm using the app but in general all videos are playing with soundcorrectly.

I only had this similar issue one time, and was not able to fix it because web version was working fine. I will check but my guess is that if there's no related log files, is because the DSVideo app on Samsung TV is not using the patch.

Maybe they're using an embedded version of ffmpeg instead of the NAS ffmpeg version.

[wonderingStars]

ok so i guess i cant fix this that is a shame

[AlexPresso]

ok so i guess i cant fix this that is a shame

I can't give you any final answer yet, I need to make some investigations on my side, when I have time. But if the Samsung TV app (DSVideo) is using an embedded ffmpeg version (not the patched NAS ffmpeg version), yes, it will be impossible to fix it as the issue is the Samsung TV app and not the patcher/wrapper.

Again, this is not final answer, I'll get back to you with more informations.

[wonderingStars]

could you find a way to trans code all video to the correct format while streaming so the un patched software would still play them

[AlexPresso]

This is not the purpose of the wrapper.

If the wrapper is not used by Samsung TV app, you will have to transcode the videos by yourself, maybe using the "offline transcoding" option in VideoStation or by using another tool on your NAS or computer.

[AlexPresso]

Hey there,

I can confirm the Samsung TV/mobile app (DS Video) is not using the wrapper at all, this bug is related with the DS Video app itself and I can't do anything about it with the wrapper.

Sorry, as this issue is not related to the wrapper I'll close it. But as I could reproduce the issue with a recent movie, I'll continue to look for a solution on my own and re-open this issue if I have anything working.