[Bug]: Need help with multiple connection error I am seeing

[Prabhu-Kailash]

Is there an existing issue for the same bug?

• [X] I have checked the existing issues.

Describe the bug and reproduction steps

Getting multiple different errors while trying to log into a remote server server (From MacOS or Linux Rocky8).

could not set shell prompt (received: b"unset PROMPT_COMMAND\r\nPS1='[PEXPECT]\\$ '\r\nset prompt='[PEXPECT]\\$ '\r\nprompt restore;\r\nPS1='[PEXPECT]%(!.#.$) '\r\n", expected: '\\[PEXPECT\\][\\$\\#] ').

could not synchronize with original prompt

could not set shell prompt (received: b"unset PROMPT_COMMAND\r\nPS1='[PEXPECT]\\$ '\r\nLast login: Tue Oct 29 14:22:38 2024 from 10.166.122.120\r\r\n[user@remoteserver ~]$ \r\n[user@remoteserver ~]$ \r\n[user@remoteserver ~]$ \r\n[user@remoteserver ~]$ \r\n[user@remoteserver ~]$ unset PROMPT_COMMAND\r\n", expected: '\\[PEXPECT\\][\\$\\#] ').

Script I am using to login,

      attempt = 0
      while attempt < 5:
              try:
                  s = pxssh.pxssh(options={"UserKnownHostsFile": "/dev/null", "StrictHostKeyChecking": "no"},
                                  timeout=60)
                  s.login(host, 'user', ssh_key=get_ssh_key(), sync_multiplier=10, port=22)
                  s.sendline('sudo systemctl restart servicename')
                  s.prompt()
              except Exception as e:
                  logging.info(f"Attempt {attempt + 1}: {e}")
                  if 'could not synchronize with original prompt' in str(e):
                      # Optionally unset the prompt or adjust as needed
                      print("Adjusting prompt...")
                      s.prompt_command = None  # Unset the prompt_command
                      # Optionally modify the prompt pattern
                      s.prompt = pexpect.EOF
                  attempt += 1

Help me on how to get this resolved.

OpenHands Installation

Docker command in README

OpenHands Version

No response

Operating System

MacOS

Logs, Errors, Screenshots, and Additional Context

could not synchronize with original prompt

could not set shell prompt (received: b"unset PROMPT_COMMAND\r\nPS1='[PEXPECT]\$ '\r\nLast login: Tue Oct 29 14:22:38 2024 from 10.166.122.120\r\r\n[user@remoteserver ~]$ \r\n[user@remoteserver ~]$ \r\n[user@remoteserver ~]$ \r\n[user@remoteserver ~]$ \r\n[user@remoteserver ~]$ unset PROMPT_COMMAND\r\n", expected: '\[PEXPECT\][\$\#] ')

[mamoodi]

So you have OpenHands running and you tell it to login to a remote server of some kind? That's probably unsupported. Not sure what the use case is.

[github-actions[bot]]

This issue is stale because it has been open for 30 days with no activity. Remove stale label or comment or this will be closed in 7 days.