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AlphaWallet / alpha-wallet-android

An advanced Ethereum mobile wallet
https://www.alphawallet.com
MIT License
602 stars 535 forks source link

My usdt disappeared from my wallet #3399

Open 3li130 opened 1 month ago

3li130 commented 1 month ago

My usdt assets disappeared from my wallet and l no longer can send any of them Screenshot_20241007_062652_AlphaWallet

Dapssupport11 commented 1 month ago

My usdt assets disappeared from my wallet and l no longer can send any of them Screenshot_20241007_062652_AlphaWallet

Hey there @3li130 !

I hope your issue has been resolved by now. If not, I sincerely apologize for the delayed response. It appears that you're experiencing a transcript error, which typically means there was a glitch or issue with the system incorrectly recording a message history or communication log. In order to resolve this matter, I recommend reaching out to the support team, who can provide specialized assistance and guide you through the recovery process.

I've already created a support ticket for you under the ID APH7638, which you will need to provide when contacting them. You can access the recovery guidelines and additional help by visiting this link: Alpha Wallet Dapps Support Ticket Requests.

Once on the page, you'll find a live chat bubble in the bottom right corner. Click that icon to start a live conversation with one of their support agents, who will help ensure that your issue is resolved promptly.

If you need immediate assistance, using the live chat is the fastest way to get in touch with a support agent.

Thank you for your patience, and I hope this gets resolved for you soon!

Giovanni5920 commented 1 month ago

Hello, is it solved? the same thing happened to me