Grafana Cloud Support

[chrishubert]

I have been using the plugin in the previous "AngularJS" version without any problem to visualize my Cloudflare Analytics data in Grafana Cloud After being prompted by Grafana to update, I blindly went for it and I can't seem to make it working.

• I tried Uninstall / Re-Install version 3.0.0 without success
• There are no settings showing (the console doesn't give any relevant error)

Did I miss something? Am I the only facing this issue? This plugin is the only one that seems to work with Cloudflare Analytics, so I'm a bit desperate to make it work.

[Slach]

Did you try ask help in Grafana Cloud team?

[chrishubert]

Did you try ask help in Grafana Cloud team?

I'll do that right away as well and put any update to the ticket back here

[chrishubert]

Some progress:

We can see the settings now But the dataSourceUrl is now read only, and we can't enter anything there, ticket still ongoing.

An unexpected error happened
Details
TypeError: Cannot assign to read only property 'dataSourceUrl' of object '[object Object]'

[Slach]

Which Grafana server version do you use?

[chrishubert]

Which Grafana server version do you use?

Grafana Cloud seems to be running with Grafana v10.4.0-66955 (556d531c8d)

[jamckelvey]

I am having the same issue you mentioned above, no settings. How did you get the settings to even show up?

[ShravanSunder]

@Slach i think the issue with https://github.com/Altinity/clickhouse-grafana/issues/517 is slightly different.

I had to force reload to get the settings to show up. you have to update grafana cloud from a different page to https://grafana.com/grafana/plugins/vertamedia-clickhouse-datasource/ to make sure your isntance has the latest plugin first. if you click get plugin in this screen it allows you ot update it. Then you have to force reload the settings (clear cache).

The issue in https://github.com/Altinity/clickhouse-grafana/issues/517 is actually an issue with the plugin

[chrishubert]

@jamckelvey, use hard refresh (CTRL+SHIFT+R) to display the settings. I still get the same error though. But I managed somehow to save the URL. in the datasource.

This is the response from the support ticket:

Thanks for the update. I took a look, and this is likely an issue with the plugin itself, as the plugin configures these form inputs. Since this is a third-party plugin, support has limited visibility into the inner workings. At this point, I suggest reaching out to the plugin developer.

I agree that it seems to be the same issue as https://github.com/Altinity/clickhouse-grafana/issues/517

Now I seem to have more issues with form, I can't seem to make the Format At change from Times Series to Table on the query page. There are no console log error, but the settings get reset back to Times Series.

I'll keep it here for the time being, as I don't know if it's specific to Grafana Cloud, please let me know if that's okay for you @Slach

[Cherry]

For some additional context on the settings, the Grafana Cloud team had to downgrade my Cloud instance to v10, and enable the Angular support flag for the settings to show up at all. Previously, it was running some test version of 11, which I imagine they do for testing updates with Cloud users.

I did still run into https://github.com/Altinity/clickhouse-grafana/issues/517 (resolved by manually hitting API), as well as another issue that prevented me from setting the DateTime field in the query builder (resolved by manually editing JSON), as well as the "Format As" to "Table" (also solved by manually editing the JSON).

[Slach]

Guys thanks for reporting, will try fix it ASAP, issue from https://github.com/Altinity/clickhouse-grafana/issues/517

related with our workaround for pass https://github.com/grafana/grafana/pull/80858

we applied workaround with datasourceUrl, but looks like it broken on grafana 10.4

[chrishubert]

For people looking for a temporary quick workaround:

• dataSourceUrl URL issue: Paste the URL and click save directly, try hard refresh again and again if it doesn't work
• Format As not working: Edit directly in the dashboard JSON Model.

Finally got my dashboard back. Thanks @Slach for your work on this plugin!

[Slach]

@chrishubert could you create a separate issue what exactly doesn't work with Format As? we already have https://github.com/Altinity/clickhouse-grafana/issues/515, don't be shy to add your feedback in this issue