This is an analysis issue regarding support of our users and our ownership of the apps runtime, and how we can improve these aspects from an operational/team perspective. There are a couple of pain points that are all at least a little related
Development process is slow at times when features require work across systems (e.g. apps & Storage). This also affects the quality of our work in other systems such as Storage, as we are not very familiar with standards, processes, etc
We are not proactive when it comes to bugs and other operational issues, which means there are latent and common bugs that cause friction between us and our users and other teams on the platform
We have no insight or access to instance data for debugging purposes, and often have to rely on service owners or team Core to provide additional information
Our team, due to us working in the center of a lot of things (the runtime tying a lot of things together), usually ends up being involved in a lot of different activities that span the entire platform. This effect is also seen in support, where a lot of the time we end up just being routers for support tickets
These pain points may seem loosely related, and perhaps this issue should be broken up, but I think they all factor into how we perform as a team and how well we serve our users and other teams on the platform
Description
This is an analysis issue regarding support of our users and our ownership of the apps runtime, and how we can improve these aspects from an operational/team perspective. There are a couple of pain points that are all at least a little related
These pain points may seem loosely related, and perhaps this issue should be broken up, but I think they all factor into how we perform as a team and how well we serve our users and other teams on the platform
In scope
TBD
Out of scope
TBD
Additional Information
TBD
Analysis
TBD
Conclusion
TBD