Each project will have a corresponding channel and an additional channel with comments. There can be several such channels with different groups of users. Tickets from these channels are sent to personal channels for each user, according to the criteria. A personal channel can contain tickets from different projects. And now the channel that used to be the main channel is also one of the projects.
For example:
The "Bot Development" channel is created, and the "Bot Development Comments" channel is created in addition. Assigned tickets for a particular user will be sent from the "Bot Development" channel to the personal channel according to the criteria. The Bot Development Comments channel shows all comments on the ticket in the Bot Development channel.
Each project will have a corresponding channel and an additional channel with comments. There can be several such channels with different groups of users. Tickets from these channels are sent to personal channels for each user, according to the criteria. A personal channel can contain tickets from different projects. And now the channel that used to be the main channel is also one of the projects.
For example: The "Bot Development" channel is created, and the "Bot Development Comments" channel is created in addition. Assigned tickets for a particular user will be sent from the "Bot Development" channel to the personal channel according to the criteria. The Bot Development Comments channel shows all comments on the ticket in the Bot Development channel.
(subject to adjustment and discussion)