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AntonyCorbett / JWLMerge

Utility to merge jwlibrary backup files
MIT License
195 stars 34 forks source link

Problems with Creating Backup File #16

Closed ctjones15 closed 5 years ago

ctjones15 commented 5 years ago

Hello, I'm having problems creating backup files using the application. When the program creates the file it no longer exists or is unreadable and shows up in my recent files as having no data. I don't understand why.

I follow the main steps:

  1. I open the application
  2. Drag the files I wish to merge
  3. Click merge 4 Choose filename and also place to save file
  4. When I go to find the file it's not there
  5. When I find the name of the file in my recent files it's not openable or has 0 bytes.

Can you help me please? Thank you so much!

Windows 10 version 1809 Lenovo 720 Yoga

Screenshot (228) Screenshot (229) Screenshot (230)

AntonyCorbett commented 5 years ago

Perhaps you would send a copy of the log file for the day (Documents\JWLMerge\Logs...). It may tell us why the merge failed.

ctjones15 commented 5 years ago

Sure! I apologize for not doing so earlier. Please see below. I look forward to your reply:

log-20190505.txt

Sincerely, Chris Jones

AntonyCorbett commented 5 years ago

@ctjones15 Thanks. Unfortunately, the log file doesn't provide sufficient information for me to diagnose the issue. Would it be possible to send both source files so I can reproduce the problem please? You can post privately to the SoundBox portal: https://soundbox.on.spiceworks.com/portal

AntonyCorbett commented 5 years ago

Issue resolved