search

AntonyCorbett / JWLMerge

Utility to merge jwlibrary backup files
MIT License
194 stars 33 forks source link

Backup File Format Error #35

Closed GP90JW closed 3 years ago

GP90JW commented 3 years ago

Describe the bug I have four different devices, three Win10 and one Android 9. All four have current versions of JW Library. The backup file for one of the Win10 devices, "Vision" is not being accepted by JWL. JWL was updated at the date of writing this report. Each Win10 device is up to date with Microsoft updates and have no issues.

To Reproduce Steps to reproduce the behavior:

  1. Drag all four JW Library backups into JWL
  2. See error " Backup File Format Error" (See screenshot)
  3. Drag individual "problem" backup into JWL
  4. Same issue. (See screenshot)

Expected behavior To see all four backups indicated in JWL ready to be merged.

Screenshots Screenshot provided.

Desktop (please complete the following information):

Screenshot 2020-09-29 125703

Thank you for considering my problem.

Graham.

AntonyCorbett commented 3 years ago

@GP90JW The error message indicates that the backup file is an older version. You can only use it in JWLMerge if it is updated to the latest. This is typically done by loading it into JWL and then creating a new backup.

GP90JW commented 3 years ago

@AntonyCorbett Thank you for your advice. I'm sure there is something I'm doing wrong here. I've followed the steps you have given. Prior to your advice I've confirmed the latest versions of JWLibrary and JWMerge. I then did the following:

Exported UserData from JWLibrary on the Win10 device I've named as "Vision". As part of the export I renamed the UserData by suffixing "fixed" to the filename to differentiate it. So this UserData now has the filename, "fixedUserDataBackup_2020-10-06_VISION.jwlibrary"

Imported that same UserData back into JWLibrary on "Vision"

Exported Userdata from JWLibrary on "Vision" again.

Attempted to transfer that exported UserData into JWMerge.

The same error was reported: [see attachment]

I'm experiencing this issue with the same UserData file no matter which Win10 device I attempt merging on with JWMerge. The device I call "Vision" is one of my most often used devices, as I do a lot of studying and adding notes as I travel and as preparation for conducting Bible Studies. This is my ministry tablet.

JML Issue 2020-10-06 192513

AntonyCorbett commented 3 years ago

@GP90JW Hello Graham. Would you consider sending me a copy of your backup file please? I would treat it confidentially and delete it as soon as possible.

GP90JW commented 3 years ago

Do I send it by replying to this email, or through GitHub?

On Tue, 6 Oct 2020, 20:41 Antony Corbett, notifications@github.com wrote:

@GP90JW https://github.com/GP90JW Hello Graham. Would you consider sending me a copy of your backup file please? I would treat it confidentially and delete it as soon as possible.

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/AntonyCorbett/JWLMerge/issues/35#issuecomment-704510940, or unsubscribe https://github.com/notifications/unsubscribe-auth/ARF5LOBIL7GOIVHEO7I3CQ3SJNXHDANCNFSM4R5WPKCA .

AntonyCorbett commented 3 years ago

@GP90JW by email please. This chat is public.

AntonyCorbett commented 3 years ago

Closing now, but please re-open if needed.