BUG JWL merge is no more starting since update to newest version

[ngsoftDE]

Describe the bug On start it only shows that i have to install .Net with an option to download from Microsoft. But i ALREADY installed it!

To Reproduce Steps to reproduce the behavior:

1. Just start 'JWL Merge' after installation
2. See error
3. Press Yes
4. Download .NET from Microsoft and install
5. start 'JWL Merge' again
6. same error

Expected behavior JWL Screen has to be shown.

Screenshots Image of Error.

Desktop (please complete the following information):

• Windows 10 version 21H2
• Other important information about your environment 64-Bit System

[AntonyCorbett]

@ngsoftDE I'm sorry, but it's another version that's needed (.NET 6 Desktop x86)

[AntonyCorbett]

@ngsoftDE ATM, I am keeping up with the rapid releases of .NET mainly because of the performance improvements to be gained during each revision. But it is a pain for the user! I may decide to bundle the runtime!

[ngsoftDE]

@AntonyCorbett Thanks for reply!

The Error window takes me to the .Net 5 Runtime Download page. Thanks for giving solution. I Downloaded .Net version 6 but it does not work. (even with x32-bit)

[AntonyCorbett]

Did you run the installer or use the zip file? The installer should have automatically installed the runtime.

[AntonyCorbett]

The required runtime is x86 Desktop .NET 6. Make sure you pick "Desktop"

[AntonyCorbett]

@ngsoftDE Have you been able to install yet?

[littlebull]

Hi,

I have the same problem. Installing .NET Desktop 6 x86 did not solve the problem.

Thanks for the gread tool BTW.

Regards Julian

[AntonyCorbett]

@littlebull thanks for your report. Please would you check at the command prompt? type the following:

dotnet --info

This should list the various .net sdks and runtimes that are installed. If all is well, you should see a reference to Microsoft.WindowsDesktop.App 6.0.1 under the list of .NET runtimes installed.

[littlebull]

Hi Antony,

this is the output:

.NET SDK (gemäß "global.json"):
 Version:   6.0.101
 Commit:    ef49f6213a

Laufzeitumgebung:
 OS Name:     Windows
 OS Version:  10.0.19043
 OS Platform: Windows
 RID:         win10-x64
 Base Path:   C:\Program Files\dotnet\sdk\6.0.101\

Host (useful for support):
  Version: 6.0.1
  Commit:  3a25a7f1cc

.NET SDKs installed:
  3.1.410 [C:\Program Files\dotnet\sdk]
  5.0.301 [C:\Program Files\dotnet\sdk]
  6.0.101 [C:\Program Files\dotnet\sdk]

.NET runtimes installed:
  Microsoft.AspNetCore.App 3.1.16 [C:\Program Files\dotnet\shared\Microsoft.AspNetCore.App]
  Microsoft.AspNetCore.App 5.0.7 [C:\Program Files\dotnet\shared\Microsoft.AspNetCore.App]
  Microsoft.AspNetCore.App 6.0.1 [C:\Program Files\dotnet\shared\Microsoft.AspNetCore.App]
  Microsoft.NETCore.App 3.1.16 [C:\Program Files\dotnet\shared\Microsoft.NETCore.App]
  Microsoft.NETCore.App 5.0.7 [C:\Program Files\dotnet\shared\Microsoft.NETCore.App]
  Microsoft.NETCore.App 5.0.13 [C:\Program Files\dotnet\shared\Microsoft.NETCore.App]
  Microsoft.NETCore.App 6.0.1 [C:\Program Files\dotnet\shared\Microsoft.NETCore.App]
  Microsoft.WindowsDesktop.App 3.1.16 [C:\Program Files\dotnet\shared\Microsoft.WindowsDesktop.App]
  Microsoft.WindowsDesktop.App 5.0.7 [C:\Program Files\dotnet\shared\Microsoft.WindowsDesktop.App]
  Microsoft.WindowsDesktop.App 5.0.13 [C:\Program Files\dotnet\shared\Microsoft.WindowsDesktop.App]
  Microsoft.WindowsDesktop.App 6.0.1 [C:\Program Files\dotnet\shared\Microsoft.WindowsDesktop.App]

To install additional .NET runtimes or SDKs:
  https://aka.ms/dotnet-download

[AntonyCorbett]

@littlebull Thanks. That looks fine. Would you mind downloading the zip file, unzipping it into a new folder anywhere on your drive, and then trying to launch the JWLMerge.exe file, please?

[littlebull]

@AntonyCorbett Same error message with the portable ZIP and JWLMerge.exe

[AntonyCorbett]

@littlebull Thanks for your patience. Please would you just check that the x86 desktop runtime is on your HD? It should be in the following folder (about 80MB):

\Program Files (x86)\dotnet\shared\Microsoft.WindowsDesktop.App\6.0.1

[littlebull]

@AntonyCorbett I can confirm, this directory is existent:

C:\Program Files (x86)\dotnet\shared\Microsoft.WindowsDesktop.App\6.0.1

[ngsoftDE]

Did you run the installer or use the zip file? The installer should have automatically installed the runtime.

I used the installer. But it does not work...

[AntonyCorbett]

@littlebull Please would you reinstall the runtime (.NET 6 x86 Desktop) and try again? The only thing I can think of at the moment is a corrupted installation.

[littlebull]

@AntonyCorbett I downloaded from here https://dotnet.microsoft.com/en-us/download/dotnet/thank-you/runtime-desktop-6.0.1-windows-x86-installer and made a repair install. Did not change anything... Then tried to uninstall and reinstall. The same...

I am not sure, but the .NET installer look strange here:

Looks like the installer does not know the installation path...

[AntonyCorbett]

@littlebull @ngsoftDE I've not been able to find any additional information on this issue. There are about 300 users currently using the latest version so I expect the problems you are facing with NET 6 compatibility may be isolated.

[DryBSMT]

Hello, I have a new installation of Windows 11 and have installed JWLMerge and I am having the same issue as @littlebull. I have gone through and checked everything you have listed above.

You also asked him:

Please would you just check that the x86 desktop runtime is on your HD? It should be in the following folder (about 80MB):

\Program Files (x86)\dotnet\shared\Microsoft.WindowsDesktop.App\6.0.1

There is no 80MB file in the folder but the entire folder is 79.7MB.

I will try and install on my Win10 computer at home and see if it works there. I was excited to find this App and although I have not used it yet, I appreciate all the effort you must have put into it and all the time you must spend troubleshooting.

[AntonyCorbett]

@DryBSMT Thanks for your report. Please would you try today's build and let me know if it makes any difference?

[DryBSMT]

@AntonyCorbett I tried to install the latest build and the installer shows on my taskbar but there is no window, Task manager shows it using the CPU and Memory but says 'Not Responding', although the CPU and Memory keep changing.

I checked Add/Remove and the last version had installed apparently although I did not know it because nothing seemed to happen after the .net installation. I should have tried to run it and see what happens but I just uninstalled it in case that was the issue with the latest builds installer. I then rebooted to make sure the OS was fresh and tried the installer again. Same issue.

I did not get a chance to try it at home on my win10.

[DryBSMT]

@AntonyCorbett I just downloaded the previous build again and strangely, the install went smoothly. I can't explain it. I then tried to update thinking that perhaps it may work, but alas, same issue with installer not responding. The only thing I can think of is that rebooting after the install of .net 6.0.1 may have corrected something because I can't recall if I did it after the install yesterday. I think I would have, just to check, but I just don't know. I know I rebooted today before trying the previous build again. I hope this is helpful information and if there is anything else I can do to help, let me know.

[AntonyCorbett]

@DryBSMT Yes - it looks like there is an issue with the installer. I've removed 2.0.0.8

[DryBSMT]

@AntonyCorbett I just tried my first merge and it went slick as a whistle! So Awesome! Thank you Brother! Christian love from Northwood Congregation in Woodstock, Ontario Canada.

[AntonyCorbett]

@littlebull @ngsoftDE @DryBSMT Please would you try the latest pre-release build (2.0.0.9). This release includes the runtime embedded in it (which explains why the download is somewhat larger).

[littlebull]

@AntonyCorbett 2.0.0.9 works. Great, thank you very much for your support!!

[publisher76]

I was having an issue with the .NET error on Win 11. The 2.0.0.9 version fixed the issue, and all is good. Thank you very much!