Closed MDGitHubing closed 2 months ago
Can you please provide the version numbers you're using of JW Library, OnlyM and Zoom? I had similar issues in the past, but it would happen randomly.
Zoom Version 5.7.4 (804)
On Wed, Aug 25, 2021 at 11:27 AM scottys94 @.***> wrote:
Which version of Zoom are you using?
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We have noticed this same type of issue in our congregation too. It happens even if Zoom is not running though, so I dont think it is Zoom related specifically (at least based on my testing)
OnlyM version: 2.0.0.11 JW Library version: 12.4.152 (115081) Zoom version: 5.8.0 (1324)
To reproduce on system with two screens: Open JW Library with play video on second display option enabled Open OnlyM with output on same screen as JW Library output and JW compatibility mode enabled Start static image playing in OnlyM (ours is a message about breakout rooms, but could be any image) Open media for given meeting and select opening song
Result: Song does not start playing
To kick it along, stop OnlyM image playing and then start again. Image disappears and re-appears, and JW Library media starts playing.
If playing audio only files in JW library before the meeting for example, same type of issue is evident, however, as there is no video playing, it's less obvious that the media has not started to play. So the media brother must either stop and start the image display in OnlyM at the end of each song or not have an image displayed and just show the JW Library year text.
I also noticed something strange when doing some training with a new media brother over Zoom. When this playback issue was occurring, it seemed like his computer audio was stopped, so he could not hear me on Zoom either. It was not until we stopped and started OnlyM image playback that he could hear me again. I'm sure it is related, but not sure exactly how.
If I can provide any logs or system information, please let me know, happy to help diagnose this if I can. I cant seeing anything related in any of the event logs.
I am on a Dell laptop with external screen over HDMI connection running Windows 10 fully updated.
Regards, Jonathan
As a follow up to this issue, I have discovered this issue occurs not just with OnlyM, but with PowerPoint as well, whereby if a PP slide is open in presenter mode and displayed on the same screen as the JW Library media window, the music will not start playing for a new song until the media window is activated. Once it is activated, the music starts and it is possible to switch back to the PP slide. So I am suspecting that the issue is actually with the JW Library media window on the second display rather than OnlyM
Yes, seems to be the case
Closing. This is a JW Library limitation
Describe the bug
I want to share screen (Zoom) and play audio from JW Library, the same time an image is opened on OnlyM. Before this was possible. However now music doesn't play from JW Library if onlyM is opened - either you can't hear it or the music just doesn't play.
To Reproduce
Expected behavior
These steps can be followed in different order, still doesn't work for me
Desktop (please complete the following information):
Windows 10
Not sure issue with Zoom. Thanks!!