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AnyKeyOrg / anykey

Source code for the AnyKey website which includes the GLHF pledge and moderation system.
https://anykey.org
GNU Affero General Public License v3.0
1 stars 6 forks source link

Create support flow to replace prompts to email about problems #29

Open deadroxy opened 3 years ago

deadroxy commented 3 years ago

Consider using Helpy. We could host it on Heroku and use our existing Amazon S3 storage. It's a full fledged support ticketing system but private unlike Zendesk. We need someone to staff and respond, and of course we need better mod tools for all the fix my badge issues.

https://helpy.io https://github.com/helpyio/helpy https://github.com/helpyio/helpy/wiki/Installing-and-deploying-Helpy-on-Heroku

deadroxy commented 8 months ago

After launching the Eligibility Certification System, the Comfy Crew has really been favoring using Discord to handle support tickets. I concur. However, they have gripes about ModMail which is our primary bot for managing support requests. We should poll the team a bit better, and then work towards tweaking ModMail or adding additional custom features with our own internal bot.