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AppHouseKitchen / AlDente-Charge-Limiter

macOS menubar tool to set Charge Limits and prolong battery lifespan
https://apphousekitchen.com/
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AlDente pro purchase problem #1097

Closed robertdulca204 closed 8 months ago

robertdulca204 commented 8 months ago

Describe the bug So I bought AlDente pro lifetime yesterday ( 9 th of November 2023) and after not receiving any email, I emailed the support section. An automated message was received in which said that I should go talk to a bot to resolve my issue. The issue is that I typed my email wrong from the start (I miss typed email@yahoo.com instead of email@icloud.com (correct one)). The bot said that he forwarded my message to someone, but I still didn't got any reply. I have all the screenshots with the payment and everything.

I expected an easier problem solving with this matter.

I will attach screenshots with the screen after you complete the payment.

(I won't attach right now the payment sheet from my bank, for security reasons.)

MacBook (Pro 2021):

MatthiasKerbl commented 8 months ago

Hi @robertdulca204,

First of all, thank you for buying AlDente Pro and I am sorry to hear that the support of our merchant of record Paddle is taking longer than expected. However, they should take care of this issue within a couple of days.

Best, Matthias

robertdulca204 commented 8 months ago

Hi Matthias,

Pleased to se that someone answered to my problem, I hope they will take care of this issue, I explained everything in the email I sent to them is just an email, I sent all the required documents to prove that I did the purchase ( card identification and even screenshots of the bank statement and everything).

Best Robert Dulca

On 10 Nov 2023, at 2:12 PM, Matthias Kerbl @.***> wrote:

Hi @robertdulca204 https://github.com/robertdulca204,

First of all, thank you for buying AlDente Pro and I am sorry to hear that the support of our merchant of record Paddle is taking longer than expected. However, they should take care of this issue within a couple of days.

Best, Matthias

— Reply to this email directly, view it on GitHub https://github.com/AppHouseKitchen/AlDente-Charge-Limiter/issues/1097#issuecomment-1805704431, or unsubscribe https://github.com/notifications/unsubscribe-auth/BD3ZL36PKDQVVGHAOMML623YDYR3PAVCNFSM6AAAAAA7GDOYMOVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTQMBVG4YDINBTGE. You are receiving this because you were mentioned.