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AppHouseKitchen / AlDente-Charge-Limiter

macOS menubar tool to set Charge Limits and prolong battery lifespan
https://apphousekitchen.com/
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7.63k stars 286 forks source link

I didn't receive email with license #1152

Closed gornostay25 closed 5 months ago

gornostay25 commented 5 months ago

@MatthiasKerbl I bought license 20.01.2024 at 6:49 PM I think I got a typo mistake in the email, so I registered this "wrong" email and tried to resend license code using paddle.net help, but it doesn't work Transaction no. #1204739286 PADDLE.NET* APPHOUSEKI

MatthiasKerbl commented 5 months ago

Hi @gornostay25,

I am sorry you are having trouble with the buying process. Please take a look at the following steps from our FAQ:

I Did Not Get The License Code Or Any Receipt Emails After Buying AlDente Pro!

There are multiple reasons why you did not get your license code after the purchase:

  1. Sometimes it takes up to 30 Minutes for the purchase emails to go through.
  2. The purchase emails end up in the junk email folder.
  3. You had a typo in the email address during your purchase.
  4. Failures of the payment networks/providers.

Please contact the support team of our payment provider Paddle at assist@paddle.com and include the email address you used to purchase AlDente Pro. The Paddle support will try to solve your issue as fast as possible.

Cheers, Matthias

gornostay25 commented 5 months ago

Thanks, I wrote an email to them yesterday, but they didn't answer

MatthiasKerbl commented 5 months ago

Thanks, I wrote an email to them yesterday, but they didn't answer

Perfect, they usually answer within a couple of days.

Best, Matthias