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AppHouseKitchen / AlDente-Charge-Limiter

macOS menubar tool to set Charge Limits and prolong battery lifespan
https://apphousekitchen.com/
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7.62k stars 285 forks source link

Not received email. #1191

Closed RyanChromium closed 3 months ago

RyanChromium commented 3 months ago

I purchased the aldente pro version and succeeded in paying, but I haven't received an email yet. I also checked the junk mail box.

My email address : ranchen0601@gmail.com

MatthiasKerbl commented 3 months ago

Hi @RyanChromium ,

I am sorry you are having trouble with the buying process. Please take a look at the following steps from our FAQ:

I Did Not Get The License Code Or Any Receipt Emails After Buying AlDente Pro!

There are multiple reasons why you did not get your license code after the purchase:

  1. Sometimes it takes up to 30 Minutes for the purchase emails to go through.
  2. The purchase emails end up in the junk email folder.
  3. You had a typo in the email address during your purchase.
  4. Failures of the payment networks/providers.

Please contact the support team of our payment provider Paddle at assist@paddle.com and include the email address you used to purchase AlDente Pro. The Paddle support will try to solve your issue as fast as possible.

Best, Matthias