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AppOpen does not shows on cold start in Samsung Galaxy Models #596

Open jesphinpt opened 10 months ago

jesphinpt commented 10 months ago

AppOpen does not show on cold start in the following Samsung Galaxy Models.

Android version: 9.0, 13.0

SDK Version: 12.0.0 Platform: Android

AppOpen ads work as expected on app cold start in the following models but it takes up to 30 seconds to show the AppOpen ads.

  1. Redmi - v8.1.0
  2. Google Pixel - v13.0.0
tiandrew commented 10 months ago

Hey @jesphinpt, could you provide some verbose log files of the sessions from above so I can better see what might be going on? Here's documentation on how to enable verbose logging in our SDK: https://dash.applovin.com/documentation/mediation/android/getting-started/advanced-settings#enable-verbose-logging

If the files are too large feel free to email me andrew.tian@applovin.com