unable to render applovin ad com.applovin.impl.adview.b.a runtimeexception SDK 12.5.0

AppLovin / AppLovin-MAX-SDK-Android

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unable to render applovin ad com.applovin.impl.adview.b.a runtimeexception SDK 12.5.0 #688

Closed NewMacPro closed 2 months ago

NewMacPro commented 4 months ago

MAX SDK Version

12.5.0

Device/Platform Info

Android 12,11....

Current Behavior

unable to render applovin ad com.applovin.impl.adview.b.a runtimeexception

Expected Behavior

NO crash

How to Reproduce

I get the crash from google play console

Additional Info

743209ca7ec13a38fecd50450b87666e

NewMacPro commented 4 months ago

b344b19eeb67bddf873bb0ac7034cbaa another one

richashukla23 commented 4 months ago

@NewMacPro Could you please share an Android profiler session with us for further analysis?

NewMacPro commented 4 months ago

@richashukla23

NewMacPro commented 4 months ago

This is the crash record of Google Play Console. I don't have any other.

richashukla23 commented 4 months ago

Thanks @NewMacPro. What is your Ad Review version? Can you please make sure to be on Ad Review version 5.4.2 and see if that fixes the issue?

NewMacPro commented 3 months ago

@richashukla23

implementation 'com.applovin:applovin-sdk:12.5.0'
implementation 'com.applovin.mediation:vungle-adapter:7.3.2.0'
implementation 'com.applovin.mediation:mintegral-adapter:16.7.31.0'
implementation 'com.applovin.mediation:bytedance-adapter:5.9.0.6.0'
implementation 'com.applovin.mediation:google-adapter:23.1.0.0'
implementation 'com.applovin.mediation:unityads-adapter:4.11.3.0'
implementation 'com.applovin.mediation:facebook-adapter:6.17.0.0'

NewMacPro commented 3 months ago

@richashukla23 Ad Review， Is it an sdk, vungle, admob, or something else?

richashukla23 commented 3 months ago

Ad Review is a tool provided via AppLovin SDK. You can find more information here.

You can find the Ad Review version via Mediation Debugger or device logs by filtering for "Ad review version".

Since you are on an older version of AppLovin SDK - we recommend updating to the latest AppLovin SDK which should update your Ad Review version as well.

Lorenzo45 commented 2 months ago

@NewMacPro - OutOfMemoryErrors indicate that the device is running low on memory. This could mean that the app has a memory leak or high memory usage. When the device is running low on memory, many things can result in an OutOfMemoryError, this is not specific to our SDK.

I'd recommend using the Android Studio memory profiler to check the memory usage of your app and see if there are any memory leaks or consistent memory usage increase. If your app requires high memory usage, you may consider making your app eligible on high memory devices only to reduce crashes.

If you see any indications of memory leaks or abnormally high memory usage coming from our SDK, please feel free to open a new ticket with details and we can investigate. Thanks