AppLovin ads does not work (black screen). Unity iOS (iPad Mini 2)

[N0lex]

Advertising (Interstitial and Rewarded) from AppLovin always shows a black screen on iPad Mini 2 (iOS 10.2.1) Although, for example, Vungle works well.

Logs:

[AppLovin MAX] Invoking event: System.Action`1[System.String]. Param: XXXXXXXXXXXXXXXXX
MaxSdkCallbacks:InvokeEvent(Action`1, T)
MaxSdkCallbacks:ForwardEvent(String)

(Filename: ./Runtime/Export/Debug/Debug.bindings.h Line: 35)

AppLovin. OnInterstitialDisplayedEvent
Main:NPPICHGPJBJ(Object)
System.Action`1:Invoke(T)
MaxSdkCallbacks:ForwardEvent(String)

(Filename: ./Runtime/Export/Debug/Debug.bindings.h Line: 35)

2020-05-17 21:27:01.545851 xxxxxx[789:72715] [AppLovinSdk] DEBUG [ALAdView] 

Format: INTER
Ad Id: XXXXXX
Zone Id: inter_regular
Source: 4
Ad Class: ALAdServerAd

Fullscreen Ad Properties
close_style: 1
close_delay_graphic: 10s

2020-05-17 21:27:23.450809 xxxxxx[789:72715] Could not signal service com.apple.WebKit.WebContent: 113: Could not find specified service
2020-05-17 21:27:23.452881 xxxxxx[789:72715] Could not signal service com.apple.WebKit.Networking: 113: Could not find specified service
2020-05-17 21:27:23.719186 xxxxxx[789:72715] Could not signal service com.apple.WebKit.WebContent: 113: Could not find specified service
2020-05-17 21:27:23.723091 xxxxxx[789:72715] Could not signal service com.apple.WebKit.Networking: 113: Could not find specified service
2020-05-17 21:27:23.901640 xxxxxx[789:72715] Could not signal service com.apple.WebKit.WebContent: 113: Could not find specified service
2020-05-17 21:27:23.904850 xxxxxx[789:72715] Could not signal service com.apple.WebKit.Networking: 113: Could not find specified service
2020-05-17 21:27:26.221081 xxxxxx[789:72715] Could not signal service com.apple.WebKit.WebContent: 113: Could not find specified service
2020-05-17 21:27:26.237126 xxxxxx[789:72715] Could not signal service com.apple.WebKit.Networking: 113: Could not find specified service
[AppLovin MAX] Invoking event: System.Action`1[System.String]. Param: XXXXXXXXXXXXXXXXX
MaxSdkCallbacks:InvokeEvent(Action`1, T)
MaxSdkCallbacks:ForwardEvent(String)

(Filename: ./Runtime/Export/Debug/Debug.bindings.h Line: 35)

AppLovin. OnInterstitialDismissedEvent
Main:NPPICHGPJBJ(Object)
System.Action`1:Invoke(T)
MaxSdkCallbacks:ForwardEvent(String)

(Filename: ./Runtime/Export/Debug/Debug.bindings.h Line: 35)

iPad Mini 2 (iOS 10.2.1) Xcode 11.4.1

P.S. On iPhone 5S AppLovin works well.

[thomasmso]

Hi @N0lex, thank you for reporting this issue. Is this issue easily reproducible? Could you send us verbose logs while reproducing it?

[N0lex]

Yes, easy.

Full logs: https://www.dropbox.com/s/xvzqf2shksapune/applovin_bug_logs.txt

[thomasmso]

Thanks @N0lex - we're investigating.

[N0lex]

@thomasmso I sent. Why doesn't devsupport read github? )

[thomasmso]

@N0lex - GitHub is at the end of the day a more public-facing medium, so when we debug and have to deal with your keys and credentials, it's probably best to bring it over to a private medium.

[N0lex]

@thomasmso Why didn’t you fix this problem?

I sent all the information. The bug is easy to reproduce.

[thomasmso]

@N0lex - We're awaiting your response in the email thread AppLovin ads does not work (black screen). Unity iOS (iPad Mini 2).

[N0lex]

@thomasmso WHAT? I sent an email 10 days ago.

Your answer:

Hi,

We're currently still investigating the issue.

Thanks, Thomas So

[thomasmso]

@N0lex - Yes, we're awaiting your reply.

[N0lex]

@thomasmso What exactly? I sent all the information a long time ago.

[thomasmso]

@N0lex - All black screens should be fixed. Please re-open issue if issue still exists.