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AppLovin / AppLovin-MAX-Unity-Plugin

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Close button overlaps iOS status bar & notch and is not clickable #261

Closed rbyjoswald closed 1 year ago

rbyjoswald commented 1 year ago

MAX Plugin Version

5.6.4

Unity Version

2021.3.19f1

Device/Platform Info

iOS (15 & 16)

Current Behavior

For some ads the close-button is drawn at the same position as the iOS status bar is. The close-button thus looks visually glitched and cannot be clicked. Also it may be cropped by the physical notch that's typically at the same height. In short:

The close-ad button is cropped by the notch, overdrawn by the status-bar & not clickable.

Users can therefore become stuck with no other way to leave than close the app.

Expected Behavior

Close-ad button must never violate the Screen.safeArea and always remain clickable.

How to Reproduce

Only on iOS. Invoke MaxSdk.ShowRewardedAd or ShowInterstitial. Our mediation networks are the following:

Chartboost, Facebook, Google AdMob, Google Ad Manager, ironSource, Pangle, Unity Ads.

I do not know which network the faulty ads are coming from.

Additional Info

IMG_0136

alvarshahanji commented 1 year ago

@rbyjoswald Thanks for bringing this to our attention. We've received reports of this before but haven't been able to reproduce it either.

That being said, we have a potential fix for this that we'll add to the queue. We'll let you know when we have updates.

Lorenzo45 commented 1 year ago

Hi @rbyjoswald

Thanks for reaching out. You can check the Creative Debugger or device logs to see which network the ad is from.

Based on the screenshot and other reports we've received, I believe this ad is from AdMob so you'll have to report this issue to Google for them to resolve.

rbyjoswald commented 1 year ago

Hello. Thanks for the answers. I feel like you, as the providers of the MAX SDK might have more leverage talking to AdMob than me as a single app-developer. Can you do a quick inquire with them? Would be greatly appreciated.