[GoogleCmpAdapter] Failed to request consent info with error

[dreamcodestudio]

MAX Plugin Version

6.1.0

Unity Version

2020.3.34f1

Device/Platform Info

Android 13, Samsung A52

Current Behavior

AppLovin logging:

[GoogleCmpAdapter] Initializing with SDK Version: null, consentStatus: 0, consentFormAvailable: false
[GoogleCmpAdapter] Failed to request consent info with error: com.google.android.ump.FormError@c740bed

Debugger Info:

Expected Behavior

For GDPR users, showing Google Consent form

How to Reproduce

Implementing instructions by documentation: https://dash.applovin.com/documentation/mediation/unity/getting-started/terms-and-privacy-policy-flow

Additional Info

Reproduced in VPN mode or Debug User Geography = GDPR

[ertugrulerdogan]

We also have the same problem.

[osamaraza24]

we are also facing the same problem if anyone has a fix kindly mention it here

[santoshbagadi]

Would you mind enabling verbose logs and sharing the logs for the full session where you are seeing the issue

[osamaraza24]

2024-01-10 22:49:32.588 1691-2473/? I/ActivityTaskManager: START u0 {flg=0x10000000 cmp=com.tiltingpoint.bigwolf.narcosfactory/com.applovin.mediation.MaxDebuggerActivity} from uid 10666 2024-01-10 22:49:33.032 16806-17230/? D/AppLovinSdk: [GoogleCmpAdapter] Initializing with SDK Version: null, consentStatus: 0, consentFormAvailable: false 2024-01-10 22:49:33.036 16806-17230/? D/AppLovinSdk: [MediationDebuggerListAdapter] ========== MEDIATION DEBUGGER ========== ========== APP INFO ========== Dev Build - false Test Mode - disabled Target SDK - 33 ========== MAX ========== SDK Version - 12.1.0 Plugin Version - Max-Unity-6.1.2 Ad Review Version - 5.0.7 Unity Version - 2022.3.13f1 ========== PRIVACY ========== Age Restricted User - true Has User Consent - false "Do Not Sell" - false Consent Flow Enabled - true Privacy Policy - https://bigwolf.com/privacy-policy/ Terms of Service - https://bigwolf.com/terms-of-use/ ========== CMP (CONSENT MANAGEMENT PLATFORM) ========== CMP Name - No value set CMP SDK ID - No value set CMP SDK Version - No value set IABTCF_gdprApplies - No value set IABTCF_TCString - No value set IABTCF_AddtlConsent - No value set ========== NETWORK CONSENT STATUSES ========== Amazon Ad Marketplace - false Amazon Publisher Services - false AppLovin - false BidMachine - false Chartboost - false Criteo Bidding - false DT Exchange - false Facebook - false Google Ad Manager - false Google AdMob - false HyprMX - false InMobi - false ironSource - false Liftoff Monetize - false LINE - false Maio - false Mintegral - false MobileFuse - false myTarget - false Nend - false Ogury - false Pangle - false Smaato - false Unity Ads - false Verve - false Yandex - false

[osamaraza24]

is this helpful? @santoshbagadi

[osamaraza24]

I have created a message on the AdMob dashboard and updated GDPR settings,but only see default popup on game

[osamaraza24]

this message appears on max debugger ,what is an exact issue we need to fixed?

[osamaraza24]

[santoshbagadi]

How are you testing the CMP flow. Are you using VPN or the Debug Geography setting in the Integration Manager to test?

We'd need full verbose logs to investigate further. You can send them to santosh.bagadi@applovin.com

[osamaraza24]

Using VPN UK region ,I tested with set test geographic location to gdpr but same issue happened

On Thu, Jan 11, 2024, 4:37 AM Santosh Bagadi @.***> wrote:

How are you testing the CMP flow. Are you using VPN or the Debug Geography setting in the Integration Manager to test?

We'd need full verbose logs to investigate further. You can send them to @.***

— Reply to this email directly, view it on GitHub https://github.com/AppLovin/AppLovin-MAX-Unity-Plugin/issues/328#issuecomment-1885927077, or unsubscribe https://github.com/notifications/unsubscribe-auth/AIUKXFMI7JJHVOXZ7G6TRR3YN4QZZAVCNFSM6AAAAABBUZIFZSVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTQOBVHEZDOMBXG4 . You are receiving this because you commented.Message ID: @.***>

[santoshbagadi]

Do you mind trying to VPN to another country in EU (like FR). We've seen issues with VPN to UK not being detected by Google UMP SDK.

[ducloc96]

I also have the same problem. I set Debug User Geography = GDPR to test but CMP not show

[santoshbagadi]

The debug geography setting only works in debug builds. Please make sure you are exporting a debug build to check

[ducloc96]

Do you mean development build in unity?

[santoshbagadi]

Yes, development build on Unity.

[ertugrulerdogan]

We managed to solve our issue. In our case it was caused by wrong AdMob appId configuration. Consent flow start to work as excepted after updating appIds with correct ones.

[dreamcodestudio]

We managed to solve our issue. In our case it was caused by wrong AdMob appId configuration. Consent flow start to work as excepted after updating appIds with correct ones.

You updated Admob ids config in Google admin panel or AppLovin > Integration Manager ?

Because in our case we not use separate AdMob network via AppLovin adapter.

[ertugrulerdogan]

You updated Admob ids config in Google admin panel or AppLovin > Integration Manager ?

Updated ids in the Applovin Integration Manager.

[dreamcodestudio]

@santoshbagadi Can we use Google UMP without integration AdMob like Mediated Network?

[osamaraza24]

I can not access FR, i switched to Germany but same problem @santoshbagadi

[dreamcodestudio]

after add AdMob AppLovin in Integration Manager network:

It's worked

But it's strange requirements, can you specify it in Unity documentation

[osamaraza24]

after add AdMob AppLovin in Integration Manager network:

It's worked

But it's strange requirements, can you specify it in Unity documentation

I have integrated Admob with the same latest as you mentioned but, I am not using Google Ad Manager, this should be an issue and how you are testing on the device ?, means I have not set the GDPR value on Debug User Geography. testing with VPN UK or Germany region, how did you test on the device or what location on VPN?

[dreamcodestudio]

after add AdMob AppLovin in Integration Manager network: It's worked But it's strange requirements, can you specify it in Unity documentation

I have integrated Admob with the same latest as you mentioned but, I am not using Google Ad Manager, this should be an issue and how you are testing on the device ?, means I have not set the GDPR value on Debug User Geography. testing with VPN UK or Germany region, how did you test on the device or what location on VPN?

in last test i integrated only AdMob (without Google Ad Manager). VPN = off Debug User Geography = GDPR Unity Development Build = true

[osamaraza24]

It worked for me on FR VPN only but it appears two time, I have enabled with applovin integration manager and added this code if (sdkConfiguration.ConsentFlowUserGeography == MaxSdkBase.ConsentFlowUserGeography.Gdpr) { MaxSdk.CmpService.ShowCmpForExistingUser((error) => { if (error != null) { Debugger.LogProduction("AdsManager", "MaxSdkCallbacks.OnSdkInitializedEvent", "Error", error); } }); } is this appear two time because i called for existing users @santoshbagadi

[santoshbagadi]

Yes, the MaxSdk.CmpService.ShowCmpForExistingUser() should be called when a user requests to reset their consent. You'd need a button in your app's setting and when the user clicks it, you'd need to call this method to re-sow the CMP prompt

[PalliativeX]

In my case I cleared the game data after the install out of habit, which seems to clear some prefs required for the CMP (but that's only by default for non-GDPR, without VPN). The main issue was the setup of Admob Consent window (I was provided the Admob App key), which didn't show the CMP window with GDPR debug mode or German VPN. When I used my own setup, the issue resolved.

Speaking about Applovin setup, I enabled MAX Terms and Privacy Policy flow, provided a Privacy Policy link and added AdMob to mediated networks (not sure that it will work without using it).