Report

We integrate the Appboy-iOS-SDK with Segment using the Segment-Appboy Cocoapod, currently on version 3.5.0. We recently upgraded the SDK from version 3.29.1 to 4.0.2 without any other changes to either the Segment or Segment-Appboy Cocoapods. After the upgrade, the Push Notification Tapped event triggered through the Segment SDK began to plummet in app versions containing the 4.0.2 SDK version. After rolling back to version 3.29.1 of the SDK, the Push Notification Tapped events recovered without any other changes to our application's configuration or modification of any other SDKs integrated within our app.

Describe your environment.

Info	Value
Platform Name	iOS
Platform Version	14.4
SDK Version	4.0.2
Integration Method	Cocoapods
Xcode Version	Xcode 12.5
Computer Processor	Intel-based
Repro rate	All the time (100%)

What did you do?

Upgraded the SDK from version 3.29.1 to 4.0.2.

What did you expect to happen?

Segment's Push Notification Tapped event would continue to be logged as in previous versions.

What happened instead?

The Push Notification Tapped event began to plummet in app versions containing the SDK update.

Steps to reproduce

Example:

Add pod 'Segment-Appboy' version 3.5.0 to the Podspec file.
Run pod update Appboy-iOS-SDK update the installed SDK version if latest version was not installed.

Add the following configuration to the application:didFinishLaunchingWithOptions: method in AppDelegate.m.


NSString *const SEGMENT_WRITE_KEY = @" ... ";
SEGAnalyticsConfiguration *config = [SEGAnalyticsConfiguration configurationWithWriteKey:SEGMENT_WRITE_KEY];

[config use:[SEGAppboyIntegrationFactory instance]];

[SEGAnalytics setupWithConfiguration:config];


- Run the app.
- Send a push notification to the device with a Braze campaign.
- Observe the `Push Notification Tapped` event triggered through Segment to the Braze project.

chshapiro commented 3 years ago

Hey @kevinfarst-earnin,

Can you try updating your Segment-Appboy version to the most current version? Can you also turn on verbose logging and send us the logs of an instance where you expect to see the event triggered and it's not triggering? If you're not comfortable posting them here, you can email them to support@braze.com.

hokstuff commented 3 years ago

Hi @kevinfarst-earnin, are you still experiencing this issue?