Appboy / appboy-segment-ios

Braze's side-by-side iOS SDK integration with Segment.IO
https://www.braze.com
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No matching actions for trigger event push_click #52

Closed check4ismail closed 2 years ago

check4ismail commented 3 years ago

Hey Braze Team,

I'm receiving in app notification messages to my test device, but whenever I open the message the in app modal I've setup via Braze isn't displaying at all. So far I've done the following:

NOTE: we're using Swift Package Manager to handle third party integrations.

Logs from Braze: 2021-08-30 10:58:39.835434-0400 MyLife[1780:485436] [APPBOY][DEBUG] -[ABKTriggerManager handleTriggerFromNotification:]_block_invoke Trigger sync in progress, adding trigger event to pending list. 2021-08-30 10:58:39.835483-0400 MyLife[1780:485436] [APPBOY][DEBUG] -[ABKTriggerManager handleTriggerFromNotification:]_block_invoke Trigger sync in progress, adding trigger event to pending list. 2021-08-30 10:58:39.835671-0400 MyLife[1780:483936] [APPBOY][DEBUG] -[ABKService request:finishedSuccessfully:] ABKDataServerRequest finished, completed successfully: 1 2021-08-30 10:58:39.835705-0400 MyLife[1780:483936] [APPBOY][DEBUG] -[ABKService dataRequest:finishedSuccessfully:] ABKDataServerRequest asked for feed: 0, triggers: 1, config: 0 2021-08-30 10:58:39.835751-0400 MyLife[1780:485437] [APPBOY][DEBUG] -[ABKTriggeredAction respondsToTriggerEvent:] Triggered action with id 612cf21ccd27882d47d2c924 matches trigger event with type test 2021-08-30 10:58:39.835789-0400 MyLife[1780:485437] [APPBOY][DEBUG] -[ABKTriggerManager processTriggerEvent:] No matching actions for trigger event test 2021-08-30 10:58:39.835822-0400 MyLife[1780:485437] [APPBOY][DEBUG] -[ABKTriggerManager processTriggerEvent:] No matching actions for trigger event push_click

I also followed this website here on troubleshooting Braze in app messages: https://www.braze.com/docs/developer_guide/platform_integration_guides/ios/in-app_messaging/troubleshooting/

So far it's not a delivery issue, but instead an issue with the in app modal message being displayed within the app. Looking forward to getting some help here and thanks!

chshapiro commented 3 years ago

Hi @check4ismail,

Please contact support@braze.com with a link to your campaign and these device logs.

Thank you!