I'm receiving in app notification messages to my test device, but whenever I open the message the in app modal I've setup via Braze isn't displaying at all. So far I've done the following:
Create a draft campaign and ensured it was setup properly
Verified the in app message was actually delivered to the device via Braze developer console
Updated Braze SDK (4.3.2)
Updated SDImage library (5.11.1)
Enabled verbose mode locally via Info,plist file
NOTE: we're using Swift Package Manager to handle third party integrations.
Logs from Braze:
2021-08-30 10:58:39.835434-0400 MyLife[1780:485436] [APPBOY][DEBUG] -[ABKTriggerManager handleTriggerFromNotification:]_block_invoke Trigger sync in progress, adding trigger event to pending list. 2021-08-30 10:58:39.835483-0400 MyLife[1780:485436] [APPBOY][DEBUG] -[ABKTriggerManager handleTriggerFromNotification:]_block_invoke Trigger sync in progress, adding trigger event to pending list. 2021-08-30 10:58:39.835671-0400 MyLife[1780:483936] [APPBOY][DEBUG] -[ABKService request:finishedSuccessfully:] ABKDataServerRequest finished, completed successfully: 1 2021-08-30 10:58:39.835705-0400 MyLife[1780:483936] [APPBOY][DEBUG] -[ABKService dataRequest:finishedSuccessfully:] ABKDataServerRequest asked for feed: 0, triggers: 1, config: 0 2021-08-30 10:58:39.835751-0400 MyLife[1780:485437] [APPBOY][DEBUG] -[ABKTriggeredAction respondsToTriggerEvent:] Triggered action with id 612cf21ccd27882d47d2c924 matches trigger event with type test 2021-08-30 10:58:39.835789-0400 MyLife[1780:485437] [APPBOY][DEBUG] -[ABKTriggerManager processTriggerEvent:] No matching actions for trigger event test 2021-08-30 10:58:39.835822-0400 MyLife[1780:485437] [APPBOY][DEBUG] -[ABKTriggerManager processTriggerEvent:] No matching actions for trigger event push_click
So far it's not a delivery issue, but instead an issue with the in app modal message being displayed within the app. Looking forward to getting some help here and thanks!
Hey Braze Team,
I'm receiving in app notification messages to my test device, but whenever I open the message the in app modal I've setup via Braze isn't displaying at all. So far I've done the following:
NOTE: we're using Swift Package Manager to handle third party integrations.
Logs from Braze:
2021-08-30 10:58:39.835434-0400 MyLife[1780:485436] [APPBOY][DEBUG] -[ABKTriggerManager handleTriggerFromNotification:]_block_invoke Trigger sync in progress, adding trigger event to pending list. 2021-08-30 10:58:39.835483-0400 MyLife[1780:485436] [APPBOY][DEBUG] -[ABKTriggerManager handleTriggerFromNotification:]_block_invoke Trigger sync in progress, adding trigger event to pending list. 2021-08-30 10:58:39.835671-0400 MyLife[1780:483936] [APPBOY][DEBUG] -[ABKService request:finishedSuccessfully:] ABKDataServerRequest finished, completed successfully: 1 2021-08-30 10:58:39.835705-0400 MyLife[1780:483936] [APPBOY][DEBUG] -[ABKService dataRequest:finishedSuccessfully:] ABKDataServerRequest asked for feed: 0, triggers: 1, config: 0 2021-08-30 10:58:39.835751-0400 MyLife[1780:485437] [APPBOY][DEBUG] -[ABKTriggeredAction respondsToTriggerEvent:] Triggered action with id 612cf21ccd27882d47d2c924 matches trigger event with type test 2021-08-30 10:58:39.835789-0400 MyLife[1780:485437] [APPBOY][DEBUG] -[ABKTriggerManager processTriggerEvent:] No matching actions for trigger event test 2021-08-30 10:58:39.835822-0400 MyLife[1780:485437] [APPBOY][DEBUG] -[ABKTriggerManager processTriggerEvent:] No matching actions for trigger event push_click
I also followed this website here on troubleshooting Braze in app messages: https://www.braze.com/docs/developer_guide/platform_integration_guides/ios/in-app_messaging/troubleshooting/
So far it's not a delivery issue, but instead an issue with the in app modal message being displayed within the app. Looking forward to getting some help here and thanks!