Not able to access remote real device from hub

[Al-Fareed]

Able to connect real device to Node Able to view the dashboard of appium device farm, where all the devices are listed When clicked on use device, It throws error

Error from api: {"value":{"error":"unknown error","message":"An unknown server-side error occurred while processing the command. Original error: Unknown error while creating session","stacktrace":"UnknownError: An unknown server-side error occurred while processing the command. Original error: Unknown error while creating session\n at getResponseForW3CError (/opt/homebrew/lib/node_modules/appium/node_modules/@appium/base-driver/lib/protocol/errors.js:1145:9)\n at asyncHandler (/opt/homebrew/lib/node_modules/appium/node_modules/@appium/base-driver/lib/protocol/protocol.js:485:57)"}}

Error logged in Terminal: Error while creating session: undefined [device-farm-main] :iphone: 778b7282-a157-496b-a293-251730268cae Session response: {} [device-farm-main] :iphone: Removing pending session with capability_id: 778b7282-a157-496b-a293-251730268cae [device-farm-main] Unable to unblock device. Reason: Error: EACCES: permission denied, open '/Users/test/.cache/appium-device-farm/storage/99697ffc15980553eab86c4224dfe4a3' [device-farm-main] 778b7282-a157-496b-a293-251730268cae :iphone: Device UDID 2fb01d2e unblocked. Reason: Failed to create session [AppiumDriver@9b6c] Command 'createSession' was not handled by the following behaviours or plugins, even though they were registered to handle it: ["default"]. The command was handled by these: ["device-farm"]. [AppiumDriver@9b6c] Encountered internal error running command: Error: Unknown error while creating session at Wu.generator (/Users/test/node_modules/appium-device-farm/lib/webpack:/appium-device-farm/lib/src/plugin.js:446:24) at Generator.throw () at WC (/Users/test/node_modules/appium-device-farm/lib/webpack:/appium-device-farm/lib/src/plugin.js:29:47) [HTTP] <-- POST /wd/hub/session 500 60036 ms - 578 [device-farm-main] Received error from remote node: {"message":"Request failed with status code 500","name":"AxiosError","stack":"AxiosError: Request failed with status code 500\n at settle (/Users/test/node_modules/axios/lib/core/settle.js:19:12)\n at IncomingMessage.handleStreamEnd (/Users/test/node_modules/axios/lib/adapters/http.js:599:11)\n at IncomingMessage.emit (node:events:531:35)\n at endReadableNT (node:internal/streams/readable:1698:12)\n at processTicksAndRejections (node:internal/process/task_queues:90:21)\n at Axios.request (/Users/test/node_modules/axios/lib/core/Axios.js:45:41)\n at processTicksAndRejections (node:internal/process/task_queues:105:5)","config":{"transitional":{"silentJSONParsing":true,"forcedJSONParsing":true,"clarifyTimeoutError":false},"adapter":["xhr","http","fetch"],"transformRequest":[null],"transformResponse":[null],"timeout":260000,"xsrfCookieName":"XSRF-TOKEN","xsrfHeaderName":"X-XSRF-TOKEN","maxContentLength":-1,"maxBodyLength":-1,"env":{},"headers":{"Accept":"application/json, text/plain, /","Content-Type":"application/json","User-Agent":"axios/1.7.4","Content-Length":"549","Accept-Encoding":"gzip, compress, deflate, br"},"method":"post","url":"http://127.0.0.1:31337/wd/hub/session","data":"{\"capabilities\":{\"alwaysMatch\":{\"platformName\":\"android\",\"appium:automationName\":\"UIAutomator2\",\"appium:newCommandTimeout\":120,\"appium:waitForIdleTimeout\":10,\"appium:udid\":\"2fb01d2e\",\"df:skipReport\":true,\"appium:systemPort\":51824,\"appium:adbExecTimeout\":80000,\"appium:uiautomator2ServerLaunchTimeout\":60000},\"firstMatch\":[{}]},\"desiredCapabilities\":{\"platformName\":\"android\",\"appium:automationName\":\"UIAutomator2\",\"appium:newCommandTimeout\":120,\"appium:waitForIdleTimeout\":10,\"appium:udid\":\"2fb01d2e\",\"df:skipReport\":true,\"appium:systemPort\":51824}}"},"code":"ERR_BAD_RESPONSE","status":500} [HTTP] <-- POST /device-farm/api/dashboard/appiumSession 400 60046 ms - 608 [HTTP] --> POST /device-farm/api/unblock {"udid":"2fb01d2e","host":"http://192.168.1.150:4723/"} [device-farm-main] Received non-webdriver request with url /device-farm/api/unb

[sudharsan-selvaraj]

@Al-Fareed Can you try starting the appium server with sudo?

[Tejas5657]

we are trying out the remote control of the real device can you share any doc to achieve that

[Tejas5657]

our requirement is devices hub which has real devices need to controlled from anywhere we tried with execution test cases it works but with the manual interaction getting appium session error

[saikrishna321]

@Tejas5657 can you create a new issue with full server logs pls