The data couldn’t be read because it isn’t in the correct format

[Cachwir]

Report

Plugin Version

6.10.31 (reproduced also on 6.2.20)

On what Platform are you having the issue?

iOS

What did you do?

Called initSdk after opening the app through a deeplink

What did you expect to happen?

The success function to be called and our deep link's related function to be called.

What happened instead?

The failure function got called with the following payload : jsonMessageStr = {"status":"failure","type":"onInstallConversionFailure","data":"The data couldn’t be read because it isn’t in the correct format."} Deep links on iOS only seem to be working when the app is already launched.

Please provide any other relevant information.

We've been using this plugin for years now, and the deeplink was working as intended. And after about a year without publishing any update, we have decided to work on a new one. However, we've noticed that it doesn't work as intended anymore and can't seem to find the reason, no one here being skilled in Objective C.

[github-actions[bot]]

👋 Hi @Cachwir and Thank you for reaching out to us. In order for us to provide optimal support, please submit a ticket to our support team at support@appsflyer.com. When submitting the ticket, please specify:

• ✅ your AppsFlyer sign-up (account) email
• ✅ app ID
• ✅ production steps
• ✅ logs
• ✅ code snippets
• ✅ and any additional relevant information.

[xmx77]

@ Cachwir I have same issue , did you resolve it ?

[jetaggart]

@Cachwir @pazlavi any updates on this? we're running into the same issue

[pazlavi]

@Cachwir @xmx77 @jetaggart,

If you receiving this error or 403 response in the logs, it might be because you have the Zero package. This package does not include attribution data, only data about clicks and impressions. For more information about our packages, contact the CEM team at hello@appsflyer.com or visit AppsFlyer pricing.

For technical support, please submit a ticket to our support team at support@appsflyer.com.

[raeesaa]

@Cachwir @jetaggart @xmx77 were you able to resolve this?

[jetaggart]

Yes this was a authorization issue with our account, we had to update our account with a new pricing tier, unfortunate the lib doesn't tell you that you're using a feature you don't have access too, very hard to figure out.

[raeesaa]

@jetaggart Thank you for sharing the solution. We are on the correct plan but still getting this error.

I will try to debug native code to figure out the root cause in our case.