No installs are shown on my dashboard

[MaksimAbramchuk]

Report

Plugin Version

6.1.10

On what Platform are you having the issue?

Android

What did you do?

1. Installed the package
2. White-listed my phone through an Appsflyer app, I can see it under the Test devices section on my Appsflyer account.
3. Put appsFlyer.initSdk with a correct devKey.
4. Built it - react native run-android.
5. Saw Success string in a result variable after the promise is resolved.

    appsFlyer.initSdk(
      {
        devKey: <my dev key>,
        isDebug: true,
        appId: '1537239242',
        onInstallConversionDataListener: true,
      },
      (result) => {
        console.log('result', result);
      },
      (error) => {
        console.error('error', error);
      },
    );

What did you expect to happen?

Expect an organic install to be shown on my Appsflyer dashboard.

What happened instead?

No installs on my dashboard

Please provide any other relevant information.

account email: maximabramchuck@gmail.com

[af-fess]

Please post the AppsFlyer logs by using :

<details>
  <summary>logs</summary>
...
</details>

[MaksimAbramchuk]

I actually get no logs at all 😢

I'm trying to get them via react native log-android.

I have isDebug: true passed to appsFlyer.initSdk function.

The only way I can log it is through console.log in promise result callback. There I get a "success" string.

How can we go about it without the logs?

[af-fess]

you can get them from logcat. Or open the project in Android Studio -> logcat

[MaksimAbramchuk]

Sorry for posting this in a wrong way probably. When I do it via details tag, it's all merged into one long line which is messy. So I'm posting it like this for each new line to be a legit new line.

logs

``` 11-23 22:12:38.058 12028 12119 D AppsFlyer: Starting SDK 11-23 22:12:38.061 12028 12119 D AppsFlyer_6.1.0: Install referrer is allowed 11-23 22:12:38.061 12028 12119 D AppsFlyer_6.1.0: Connecting to Install Referrer Library... 11-23 22:12:38.061 12028 12119 D AppsFlyer_6.1.0: Connecting to Install Referrer Library... 11-23 22:12:38.069 12028 12119 D AppsFlyer_6.1.0: Initializing AppsFlyer SDK: (v6.1.0.64) 11-23 22:12:38.070 12028 12119 I AppsFlyer_6.1.0: Starting AppsFlyer: (v6.1.0.64) 11-23 22:12:38.070 12028 12119 I AppsFlyer_6.1.0: Build Number: 64 11-23 22:12:38.070 12028 12028 D AppsFlyer_6.1.0: InstallReferrer connected 11-23 22:12:38.072 12028 12173 I AppsFlyer_6.1.0: onBecameForeground 11-23 22:12:38.073 12028 12173 D AppsFlyer_6.1.0: No deep link detected 11-23 22:12:38.073 12028 12028 D AppsFlyer_6.1.0: Install Referrer collected locally 11-23 22:12:38.074 12028 12028 D AppsFlyer_6.1.0: Install Referrer collected locally 11-23 22:12:38.074 12028 12173 I AppsFlyer_6.1.0: Sending first launch for this session! 11-23 22:12:38.078 12028 12174 I AppsFlyer_6.1.0: sendWithEvent from activity: com.cname.app.MainApplication 11-23 22:12:38.081 12028 12174 I AppsFlyer_6.1.0: Trying to fetch GAID.. 11-23 22:12:38.226 12028 12174 I AppsFlyer_6.1.0: ******* sendTrackingWithEvent: Launch 11-23 22:12:38.268 12028 12174 I AppsFlyer_6.1.0: IMEI was not collected. 11-23 22:12:38.269 12028 12174 I AppsFlyer_6.1.0: Android ID was not collected. 11-23 22:12:38.285 12028 12174 I AppsFlyerOaid6.1.2: Fetch 1 ms 11-23 22:12:38.297 12028 12174 D AppsFlyer_6.1.0: AppsFlyer: first launch detected 11-23 22:12:38.298 12028 12174 I AppsFlyer_6.1.0: AppsFlyer: first launch date: 2020-11-23_221238+0000 11-23 22:12:38.300 12028 12174 D AppsFlyer_6.1.0: didConfigureTokenRefreshService=false 11-23 22:12:38.309 12028 12174 I AppsFlyer_6.1.0: AppsFlyerLib.sendWithEvent 11-23 22:12:38.311 12028 12174 D AppsFlyer_6.1.0: Install referrer is allowed 11-23 22:12:38.533 12028 12174 I AppsFlyer_6.1.0: url: https://conversions.appsflyer.com/api/v6.1/androidevent?app_id=com.cname.app&buildnumber=6.1.0 11-23 22:12:38.534 12028 12174 I AppsFlyer_6.1.0: data: {"country":"US","af_timestamp":"1606169558197","appsflyerKey":"N********************K","isFirstCall":"true","registeredUninstall":false,"operator":"giffgaff","isGaidWithGps":"true","app_version_code":"3","model":"Pixel 4 XL","brand":"google","deviceType":"user","deviceData":{"sensors":[{"sT":2,"sVS":[-18.55125,-29.8175,-13.37375],"sV":"STMicro","sVE":[-18.9075,-28.97375,-13.11125],"sN":"LIS2MDL Magnetometer"},{"sT":1,"sVS":[-0.11784652,-0.28295127,9.81835],"sV":"STMicro","sVE":[-0.13220344,-0.29252258,9.799207],"sN":"LSM6DSR Accelerometer"},{"sT":4,"sVS":[0,-3.0542363E-4,-7.635591E-4],"sV":"STMicro","sVE":[0.0012216945,0.0021379655,-7.635591E-4],"sN":"LSM6DSR Gyroscope"}],"cpu_abi":"arm64-v8a","build_display_id":"RP1A.201105.002","btch":"ac","dim":{"size":"2","ydp":"539.972","xdp":"537.882","y_px":"2984","x_px":"1440","d_dpi":"560"},"arch":"","btl":"27.0","cpu_abi2":""},"exception_number":0,"disk":"3270\/51197","sdk":"30","fb":"138cea03-28b5-4e00-9f46-9a82bc2e52c0","app_version_name":"1.1","device":"coral","cksm_v1":"b7a26cd40312ceb39f09d6540a28af680d","rfr":{"val":"utm_source=google-play&utm_medium=organic","code":"0","clk":"0","install":"1605630994","instant":false},"kef6366":"b9a632c67672e91e48181a1b0c531a0d59181f0d5a1f13","af_events_api":"1","cell":{"mnc":10,"mcc":234},"network":"MOBILE","timepassedsincelastlaunch":"-1","open_referrer":"android-app:\/\/com.android.shell","af_v2":"d031c3251e42bda646a873b0605936d48c9edd89","sig":"A515CFDC5805D0A22CBDD42A73D3A51B7579056077E8CEB1D3487C1A18CC52BA","uid":"1606169558285-2436145331389516448","lang_code":"en","installDate":"2020-11-23_221235+0000","referrers":[{"api_ver":82271110,"referrer":"utm_source=google-play&utm_medium=organic","click_ts":0,"api_ver_name":"22.7.11-21 [0] [PR] 341094087","response":"OK","install_begin_ts":1605630994,"google_custom":{"install_begin_server_ts":1605630995,"install_version":"1.0","click_server_ts":0,"instant":false},"latency":12,"source":"google","type":"store"}],"firstLaunchDate":"2020-11-23_221238+0000","ivc":false,"lang":"English","batteryLevel":"27.000002","last_boot_time":1605983648467,"product":"coral","date2":"2020-11-23_221235+0000","counter":"1","date1":"2020-11-23_221235+0000","advertiserId":"03cab138-1073-48fc-8c8a-8b124b05f0a4","advertiserIdEnabled":"true","af_v":"e517e854db887fd60ea42d8f6cc8ff4cbf226258","carrier":"giffgaff","af_preinstalled":"false","iaecounter":"0","sc_o":"p","tokenRefreshConfigured":false,"platformextension":"android_reactNative"} 11-23 22:12:38.732 12028 12174 I AppsFlyer_6.1.0: response code: 403 11-23 22:12:38.732 12028 12174 D AppsFlyer_6.1.0: [GCD-A01] Loading conversion data. Counter: 1 11-23 22:12:38.744 12028 12205 I AppsFlyer_6.1.0: [GCD-B01] URL: https://gcdsdk.appsflyer.com/install_data/v4.0/com.cname.app?devkey=N********************K&device_id=1606169558285-2436145331389516448 11-23 22:12:38.919 12028 12205 D AppsFlyer_6.1.0: [GCD-A03] Server retrieving attempt finished 11-23 22:12:38.931 12028 12174 I AppsFlyer_6.1.0: [GCD-B01] URL: https://gcdsdk.appsflyer.com/install_data/v4.0/com.cname.app?devkey=N********************K&device_id=1606169558285-2436145331389516448 11-23 22:12:39.065 12028 12174 D AppsFlyer_6.1.0: [GCD-A03] Server retrieving attempt finished 11-23 22:12:39.076 12028 12217 I AppsFlyer_6.1.0: [GCD-B01] URL: https://gcdsdk.appsflyer.com/install_data/v4.0/com.cname.app?devkey=N********************K&device_id=1606169558285-2436145331389516448 11-23 22:12:39.205 12028 12217 D AppsFlyer_6.1.0: [GCD-A02] Calling onConversionFailure with: 11-23 22:12:39.205 12028 12217 D AppsFlyer_6.1.0: Error connection to server: 403 11-23 22:12:39.206 12028 12217 D AppsFlyer_6.1.0: [GCD-A03] Server retrieving attempt finished ```

From what I can see here, I get a 403 response from the server but I don't know what could be a reason for that:

1. I'm sure that I'm using the right dev key - double-checked a million times.
2. I'm sure that this device is under the list of test devices on my AppsFlyer dashboard - double-checked a lot of times as well.

[af-fess]

please send me your dev key, Ill check your account. maxim@appsflyer.com

[af-fess]

A code 403 means traffic-enabled, meaning zero plan package that used all of its quota

[jerryphm]

@af-fess hi, I'm facing the same issue with @MaksimAbramchuk , but this is the first time I use Appsflyer, so why I got 403 (traffic-enabled)?