Arctos Down - Not responding

[Jegelewicz]

Please complete to the best of your ability.

Unplanned Outage

• Date and time (please add time zone from which you are reporting) outage discovered: December 28, 2022 2:30PM MST
• Describe the outage (Arctos down or only some part not working?): I am unable to reach Arctos - the connection times out

Planned Outage

• Date and time outage will begin:
• Date and time outage is expected to end:
• Reason for outage:
• Expected behavior during and after the outage:

Communication before/during outage

• [x] Pin this issue
• [ ] Banner updated @jegelewicz @mkoo
• [x] Email sent to AWG
• [x] Tweet @lin-fred (@mkoo backup)

Communication after outage

• [x] Unpin this issue
• [ ] Banner updated @jegelewicz @mkoo
• [x] Email sent to AWG
• [ ] Tweet @lin-fred (@mkoo backup)
• [ ] Close this issue when above are complete

[Jegelewicz]

Tried both Firefox and Chrome also on mobile - all connections time out.

[barke042]

I am down too (Firefox on Mac).

[lin-fred]

sent out a tweet, still down for me

[Jegelewicz]

Sent email to TACC

[ccicero]

Down for me too at 4:47pm. For the record, Joyce wrote:

I logged in, saw that there have been no new logs since 3:18pm today (which I assume is when Arctos stopped responding), tried to restart nicely, when that failed I killed the java process and started the box server again. As far as I can tell, Arctos is still stuck.

According to Dusty "if that doesn't do it the proxy is probably jammed up, so ping Chris, you're basically out of options."

I'm poking around for a few more minutes but probably will not get any further. :(

[Jegelewicz]

The frontend proxy got wedged, I restarted it, and am now getting 503 gateway errors which usually mean the backend is not running.

Thanks

Chris Jordan

[szaborac]

Was able to log in and run a quick search successfully just now.

[lin-fred]

its been back up for me too

[Jegelewicz]

Closing as complete