search

ArctosDB / arctos

Arctos is a museum collections management system
https://arctos.database.museum
60 stars 13 forks source link

media not uploading #8102

Open AdrienneRaniszewski opened 6 days ago

AdrienneRaniszewski commented 6 days ago

Describe the bug can't add media. the progress bar completes, as if it's uploaded, but then just sits there for a very long time. doesn't let me proceed

To Reproduce Steps to reproduce the behavior:

  1. go to attach/upload media
  2. select or drag a pdf file
  3. watch progress bar complete (takes seconds)
  4. wait
  5. try again
  6. wait
  7. try a different pdf
  8. wait
  9. wait
  10. wait
  11. give up after 5 minutes
  12. try on a PC with same result

Screenshots

Screenshot 2024-09-11 at 9 52 38 AM

Data 2024-040-trapline-data.zip

Desktop (please complete the following information):

dustymc commented 6 days ago

That's super-huge for that UI. There are no limits imposed, but I'd mostly expect something to time out more often than not when the scale is in MB. This is a job for SCP. MSB has an allocation (https://web.corral.tacc.utexas.edu/arctos/msb/), looks like

jldunnum campmlc tmayfiel

have access.

I'm not sure what the protocol is, I suppose use https://github.com/ArctosDB/internal/issues/new?assignees=&labels=Digital+Media+Storage+Request&projects=&template=arctos-digital-media-storage-request.md&title=Arctos+Digital+Media+Storage+Request to request changes?? (@mkoo guidance??)

AdrienneRaniszewski commented 5 days ago

hmm. okay. I'll scan at a smaller file size. but I don't think any of the scan setting changed recently. I'll double check though.

AdrienneRaniszewski commented 5 days ago

I checked my scan setting and it's 300 dpi which is what we've always done so that the files can be printed if we ever need them again. And the file size is comparable to other things that I know loaded just fine.

AdrienneRaniszewski commented 3 days ago

@mkoo Do you have any thoughts? Did we run out of space or something? files of this size have never caused problems before.

mkoo commented 3 days ago

@AdrienneRaniszewski As dusty said, it's probably a size limitation for the drag/drop interface on Arctos. I can dig around and see if we can figure out what the max size that is allowed (probably 25, 50 MB). Otherwise you can directly add to your allocation if you have a TACC account. Then the single file size limit, if there's any, will be in the GBs. I have not looked into this but do you have access (Issue template for requests starts here)

But in any case, I dont necessarily suggest altering your digitization protocols-- have you uploaded successfully a file of smaller size since you filed this issue? (might be valuable info)