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ArctosDB / arctos

Arctos is a museum collections management system
https://arctos.database.museum
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having trouble logging in to transfer files to TACC #8234

Open asemerdj opened 3 hours ago

asemerdj commented 3 hours ago

Hi Dusty, I'm getting access denied messages when I try to log into tacc through WinSCP. I double checked my password etc, so I was wondering if anything changed with the host name or something? image

Thank you, Alyssa

dustymc commented 3 hours ago

Possibly this (but I don't use GUIs or windows so probably can't be very helpful!)

SMS Delivery Issues for MFA From: Mark Brueschke

The service which provides MFA tokens via SMS is experiencing nationwide issues. This is preventing some users from logging in if they are unable to receive the message in a timely manner.

Unfortunately, there is not ETA for when this service will be restored to full functionality.

If you are having problems logging in due to delayed SMS messages, you may switch to an MFA token app such as Duo or Google Auth. We provide instructions for setting up your MFA here: https://docs.tacc.utexas.edu/basics/mfa/

To manage your TACC Announcements subscriptions, please visit https://accounts.tacc.utexas.edu/subscriptions

asemerdj commented 3 hours ago

Duo seems to be working fine, but the error comes up after I copy over that code, so maybe it's not actually working