No-TechSupport, Month-to-month Contract, Electronic check payment, & Yes-Phoneservices account for > 84% of all churn.
To minimize churn it is recommended that the Telecom company provide Technical support to its customers readily, make available possible instant payment options for their convenience & create awareness about it , encourage more yearly contract option as against month-to-month contract, and also look to possible insufficient network coverage for phone services or provide incentives/packages to encourage usage.
Conclusion of EDA & Visualization:
No-TechSupport, Month-to-month Contract, Electronic check payment, & Yes-Phoneservices account for > 84% of all churn. To minimize churn it is recommended that the Telecom company provide Technical support to its customers readily, make available possible instant payment options for their convenience & create awareness about it , encourage more yearly contract option as against month-to-month contract, and also look to possible insufficient network coverage for phone services or provide incentives/packages to encourage usage.