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ArloSoftware / arlowp-plugin

Arlo for WordPress plugin
http://www.arlo.co
GNU General Public License v2.0
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Synchronization failed - import callback did not happen #455

Closed devinswett closed 4 years ago

devinswett commented 4 years ago

Hello!

I've installed the plugin and have set it up with my Arlo domain, but whenever I attempt to synchronize I get an error, the Synchronization Failed.

When I check the log I see:

78 | 15364774 | Synchronization failed, please check the Log | 2020-11-06 20:16:16 77 | 15364774 | The import callback did not happen | 2020-11-06 20:16:16 76 | 15364774 | Maximum retry attempt reached for 'Download snapshot file' | 2020-11-06 20:16:16 75 | 15364774 | The import callback did not happen | 2020-11-06 20:16:16

Any advice on the issue would be greatly appreciated.

Thank you!

ryanhalliday commented 4 years ago

This is generally an issue with your hosting provider or setup. Could you contact Arlo Support by submitting a ticket: https://support.arlo.co/hc/en-gb/requests/new We can help you resolve it there. Thanks