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ArtemGr / Sidekick

Dice and LFG bot for Discord.
MIT License
250 stars 39 forks source link

Sidekick Offline #270

Closed LouizT7 closed 3 years ago

LouizT7 commented 3 years ago

The other day, I came to my server and Sidekick was offline, Even though at other servers he was on, It's been days already and he didn't come back, What happened ? z0TN9QYDjgFX

rvaessen commented 3 years ago

I am having the same problem. Sidekick is currently offline (on my server (RobsWorld!). Problem was first noted (for me) on the 14th of Nov, 2020. I kicked the bot, and rejoined it to my server. After five minutes it came online, but it went offline less than 24 hours later, and it's been offline ever since. I just kicked it off my server five minutes ago. After inviting sidekick, I greeted him (said 'hi!' w/direct message) but it's still offline, and doesn't respond to direct messages.

I tried restarting Discord, Kicking the bot from the server, rejoining it, giving it permissions, direct messaging it, nothing seems to help. sleepysidekick

rvaessen commented 3 years ago

Alright - Another update. Very odd things happening on Discord. Several friends dropped off completely, no long visible as Offline; including Sidekick. I deleted Sidekick from my server, then re-invited him (again), I got a response that said 'Authorized', but he's not visible (not online of offline). I quit Discord and restarted it, but that didn't help. I quit Discord, tried authorizing Sidekick again, received confirmation (green check mark 'Authorized'), restarted Discord, but he's still not visible in the members list. As a matter of fact, another bot (Dice Maiden) is also missing from my members list (I didn't kick it, it just vanished)... Very strange activity (at ~0300 mountain time).

ArtemGr commented 3 years ago

I usually cringe when I see people re-authorizing the bot, because architecturally my guess would be that bot authorization and message delivery are entirely different subsystems. And because message delivery on a large scale is for Discord a much harder problem than the bot authorization, but it has next to zero visibility. For instance, no stats on delivery failures. So that's an instance of "what's focal is causal". (Reminds me that there are now some interesting ideas on how to publish such statistics and graphics from our bot)

We didn't have any evidence so far that the authorization in Discord is getting lost.

As for the disconnected shards, yeah, that's a problem we're working on:

image

rvaessen commented 3 years ago

Just got back from work ~0600 until ~1530 mountain time. I started Discord, but I still don't see Sidekick in my list of friends/joined to my server. The authorization must have gotten lost. I'll try Authorizing the bot again...

I quit Discord, then navigated to this link: https://discordapp.com/oauth2/authorize?&client_id=209040908673482753&scope=bot&permissions=0 The Discord authorization dialog (for sidekick) appeared, I selected my server 'RobsWorld!', then clicked 'Authorize'. I got the 'Authorized' notification (see screen capture), sidekickauthorized_18nov2020 After authorization indicated, I restarted Discord (on my iMac running macOS Catalina (version 10.15.7 (19H15)). Approximately ~1528MST and there's still no Discord in the list of users joined to the server (see screen capture) or friends. I can't direct message or command Sidekick... whoshere_18nov2020

I checked again at ~1530MST, and now Sidekick appears as joined to the server (still not listed in friends), but the bot is still 'Offline'. I was able to Direct Message the bot from there, and the command worked (I rolled a d10 and got a result), then the bot showed up in my list of friends.

I tried issuing a "/r 1d10" command in the 'general-ingame' channel (under TEXT CHANNELS category), but Sidekick won't respond to that, and it's still 'Offline' (at appx ~1559MST). Notably, Dice Maiden was also missing from Server and friends list, but it's back in both; awake/active/online on the server.

rvaessen commented 3 years ago

I'm still having the same problem (It's approximately 1630MST). I've been unable to use Sidekick since the 14th of Nov. I've restarted Discord, kicked Sidekick, reauthorized sidekick, all multiple times with negative results. Sidekick is present on my server, but the bot is offline, and I can't seem to make it wake up. I can send it direct messages, and it answers (rolls dice), but it's not listening to any of the channels where it has permissions. Restarted my computer, but that didn't make a difference. Tried removing all permissions (from the bot), and reassigning them. That didn't make a difference. Server name is: RobsWorld!, number is: 698888154819723275 (Server Region: US South). Changed the Server Region to: US West, but that didn't make a difference. Restarted Discord application (again), the Server Region stuck (still US West), but Sidekick is still offline.

rvaessen commented 3 years ago

SideKick is Back!

I got up this morning (20 Nov, 2020) at 0300MST, and discovered that my computer was offline. Apparently XFinity was addressing some unspecified, unplanned outage. According to my logs, the outage lasted from ~0001 - 0349MST. Just as I was about to head downstairs for a workout, I fired up Discord to check on the Sidekick bot - Guess What! Sidekick is Awake, and responding to commands on my server. So that was a six day outage for me... I hope LuizT7, originator of this thread is also seeing a living breathing Sidekick as well. I think I'll leave my server on Region West for now. No reason to change that now that Sidekick is back up and running. Thanks to all those who worked to restore Sidekick's vitality. Long live Sidekick!

kiloforce commented 3 years ago

Seems to be offline again.

ArtemGr commented 3 years ago

Ouch. I'm experimenting with using the remaining field in https://discord.com/developers/docs/topics/gateway#get-gateway-bot, but it's jumpy, we're loosing connectivity before we go out of remaining. Will try with slowing down dead shard reconnects at a longer disntance

kiloforce commented 3 years ago

Back online. Thanks!

zdwolfe commented 3 years ago

Also seeing the same behavior of Sidekick being stuck offline (noticed just a few minutes ago, hadn't tried it in the last week).

edit 11:34am PST it's back!

ArtemGr commented 3 years ago

Update: https://github.com/ArtemGr/Sidekick/issues/232#issuecomment-740244912

Dreit-Rc commented 3 years ago

Hi, I also have a problem with the Sidekick bot, it went offline. Last night it worked fine, and stammatina went offline. What is happening to the bot? Yours sincerely.

Dreit-Rc commented 3 years ago

The Sidekick bot is working beautifully on my server this morning. Thank you for fixing it. I don't know to others how it's going. If something happens we will notify you. Yours sincerely.

ArtemGr commented 3 years ago

Thanks, @Dreit-Rc ! Not fixed yet, but linked above was a comment pointing to the videos that describe where we are with this: https://youtu.be/9sZJSVfRogo (30 minutes), https://youtu.be/Z-ZXbMIBmwo (13 minutes)

Dreit-Rc commented 3 years ago

Thank you. Sir.

ArtemGr commented 3 years ago

Closed in favor of #232, please follow up there