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Artemis-RGB / Artemis

Provides advanced unified lighting across many different brands RGB peripherals
https://artemis-rgb.com
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946 stars 67 forks source link

Cannot start application, please contact vendor. #137

Closed Shnowz closed 8 years ago

Shnowz commented 8 years ago

Everything was working fine when til last night when it abruptly crashed and refuses to start, After trying to reinstall I get a window saying to contact vendor as application cannot start. capture

RobertBeekman commented 8 years ago

Hey, what happens when you click details? If it gives you a text file or something similar could you post it please?

Shnowz commented 8 years ago

Yeah sorry.

PLATFORM VERSION INFO Windows : 10.0.10586.0 (Win32NT) Common Language Runtime : 4.0.30319.42000 System.Deployment.dll : 4.6.1078.0 built by: NETFXREL3STAGE clr.dll : 4.6.1080.0 built by: NETFXREL3STAGE dfdll.dll : 4.6.1038.0 built by: NETFXREL2 dfshim.dll : 10.0.10586.0 (th2_release.151029-1700)

SOURCES Deployment url : file:///E:/artemis/Artemis.application Application url : file:///E:/artemis/Application%20Files/Artemis_1_2_2_0/Artemis.exe.manifest

IDENTITIES Deployment Identity : Artemis.application, Version=1.2.2.0, Culture=neutral, PublicKeyToken=0000000000000000, processorArchitecture=amd64 Application Identity : Artemis.exe, Version=1.2.2.0, Culture=neutral, PublicKeyToken=0000000000000000, processorArchitecture=amd64, type=win32

APPLICATION SUMMARY * Installable application.

ERROR SUMMARY Below is a summary of the errors, details of these errors are listed later in the log. * Activation of E:\artemis\Artemis.application resulted in exception. Following failure messages were detected:

COMPONENT STORE TRANSACTION FAILURE SUMMARY * Transaction at [2016-08-11 5:18:08 PM]

WARNINGS * The manifest for this application does not have a signature. Signature validation will be ignored. * The manifest for this application does not have a signature. Signature validation will be ignored.

OPERATION PROGRESS STATUS * [2016-08-11 5:18:05 PM] : Activation of E:\artemis\Artemis.application has started. * [2016-08-11 5:18:05 PM] : Processing of deployment manifest has successfully completed. * [2016-08-11 5:18:05 PM] : Installation of the application has started. * [2016-08-11 5:18:05 PM] : Processing of application manifest has successfully completed. * [2016-08-11 5:18:07 PM] : Found compatible runtime version 4.0.30319. * [2016-08-11 5:18:07 PM] : Request of trust and detection of platform is complete. * [2016-08-11 5:18:07 PM] : Downloading of subscription dependencies is complete. * [2016-08-11 5:18:07 PM] : Commit of the downloaded application has started.

ERROR DETAILS Following errors were detected during this operation. * [2016-08-11 5:18:08 PM] System.Deployment.Application.DeploymentException (ComponentStore)

COMPONENT STORE TRANSACTION DETAILS * Transaction at [2016-08-11 5:18:08 PM]

Shnowz commented 8 years ago

Could it have to do with my antivirus?

DarthAffe commented 8 years ago

Well,

  • Exception occurred during store operation.
  • Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))

sounds like there is a problem writing files on your E-drive. Have you tried starting it as administrator? Or is there any special protection on that drive/folders?

RobertBeekman commented 8 years ago

Can you double-check to make sure Artemis is no longer in the installed programs list?. After that type the following in a command line window ran as administrator: rundll32 dfshim CleanOnlineAppCache

Considering what DarthAffe says, could you then try unpacking the installation .zip to your documents folder and run it from there? Let me know how that goes :)

Shnowz commented 8 years ago

That almost worked, it did reinstall but after about 30 seconds it crashed and started doing the same thing again.

Shnowz commented 8 years ago

VERSION INFO Windows : 10.0.10586.0 (Win32NT) Common Language Runtime : 4.0.30319.42000 System.Deployment.dll : 4.6.1078.0 built by: NETFXREL3STAGE clr.dll : 4.6.1080.0 built by: NETFXREL3STAGE dfdll.dll : 4.6.1038.0 built by: NETFXREL2 dfshim.dll : 10.0.10586.0 (th2_release.151029-1700)

SOURCES Deployment url : file:///C:/Users/Mitch/Desktop/Artemis.appref-ms%7C

ERROR SUMMARY Below is a summary of the errors, details of these errors are listed later in the log. * Activation of C:\Users\Mitch\Desktop\Artemis.appref-ms| resulted in exception. Following failure messages were detected:

COMPONENT STORE TRANSACTION FAILURE SUMMARY No transaction error was detected.

WARNINGS There were no warnings during this operation.

OPERATION PROGRESS STATUS * [2016-08-12 11:15:31 AM] : Activation of C:\Users\Mitch\Desktop\Artemis.appref-ms| has started. * [2016-08-12 11:15:31 AM] : Performing necessary update check as specified by the deployment.

ERROR DETAILS Following errors were detected during this operation. * [2016-08-12 11:15:31 AM] System.Deployment.Application.DeploymentException (Activation)

COMPONENT STORE TRANSACTION DETAILS No transaction information is available.

RobertBeekman commented 8 years ago

That's strange, could you post the logs in Documents > Artemis > logs?

Op 12 aug. 2016 4:26 p.m. schreef "Shnowz" notifications@github.com:

VERSION INFO Windows : 10.0.10586.0 (Win32NT) Common Language Runtime : 4.0.30319.42000 System.Deployment.dll : 4.6.1078.0 built by: NETFXREL3STAGE clr.dll : 4.6.1080.0 built by: NETFXREL3STAGE dfdll.dll : 4.6.1038.0 built by: NETFXREL2 dfshim.dll : 10.0.10586.0 (th2_release.151029-1700)

SOURCES Deployment url : file:///C:/Users/Mitch/Desktop/Artemis.appref-ms%7C

ERROR SUMMARY Below is a summary of the errors, details of these errors are listed later in the log.

  • Activation of C:\Users\Mitch\Desktop\Artemis.appref-ms| resulted in exception. Following failure messages were detected:
  • Activation failed.
  • The system cannot find the file specified. (Exception from HRESULT: 0x80070002)

COMPONENT STORE TRANSACTION FAILURE SUMMARY No transaction error was detected.

WARNINGS There were no warnings during this operation.

OPERATION PROGRESS STATUS

  • [2016-08-12 11:15:31 AM] : Activation of C:\Users\Mitch\Desktop\Artemis.appref-ms| has started.
  • [2016-08-12 11:15:31 AM] : Performing necessary update check as specified by the deployment.

ERROR DETAILS Following errors were detected during this operation.

  • [2016-08-12 11:15:31 AM] System.Deployment.Application.DeploymentException (Activation)
  • Activation failed.
  • Source: System.Deployment
  • Stack trace: at System.Deployment.Application.ComponentStore.ActivateApplication(DefinitionAppId appId, String activationParameter, Boolean useActivationParameter) at System.Deployment.Application.SubscriptionStore.ActivateApplication(DefinitionAppId appId, String activationParameter, Boolean useActivationParameter) at System.Deployment.Application.ApplicationActivator.Activate(DefinitionAppId appId, AssemblyManifest appManifest, String activationParameter, Boolean useActivationParameter) at System.Deployment.Application.ApplicationActivator.ProcessOrFollowShortcut(String shortcutFile, String& errorPageUrl, TempFile& deployFile) at System.Deployment.Application.ApplicationActivator. PerformDeploymentActivation(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl) at System.Deployment.Application.ApplicationActivator. ActivateDeploymentWorker(Object state) --- Inner Exception --- System.IO.FileNotFoundException
  • The system cannot find the file specified. (Exception from HRESULT: 0x80070002)
  • Source: System.Deployment
  • Stack trace: at System.Deployment.Application.NativeMethods.CorLaunchApplication(UInt32 hostType, String applicationFullName, Int32 manifestPathsCount, String[] manifestPaths, Int32 activationDataCount, String[] activationData, PROCESS_INFORMATION processInformation) at System.Deployment.Application.ComponentStore.ActivateApplication(DefinitionAppId appId, String activationParameter, Boolean useActivationParameter)

COMPONENT STORE TRANSACTION DETAILS No transaction information is available.

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Shnowz commented 8 years ago

Ive gotten it to work, uninstall, quit out of logitech software, run setup as admin, start logitch software, and it works. Heres the log from when i was getting errors I believe.

2016-08-12 11:15:15.0131|FATAL|Artemis.Utilities.Logging|INFO: Set log level to Info 2016-08-12 11:15:15.4062|INFO|Artemis.Managers.DeviceManager|Intialized DeviceManager with 7 device providers 2016-08-12 11:15:15.4062|INFO|Artemis.Managers.EffectManager|Intialized EffectManager 2016-08-12 11:15:15.4132|INFO|Artemis.Managers.LoopManager|Intialized LoopManager 2016-08-12 11:15:15.4132|INFO|Artemis.Managers.ProfileManager|Intialized ProfileManager 2016-08-12 11:15:15.4272|INFO|Artemis.Managers.MainManager|Intialized MainManager 2016-08-12 11:15:16.9409|INFO|Artemis.Utilities.Updater|Checking for updates - Current version: 1.2.2.0 2016-08-12 11:15:16.9862|INFO|Artemis.Utilities.Updater|No update found. 2016-08-12 11:21:08.2400|FATAL|Artemis.Utilities.Logging|INFO: Set log level to Info 2016-08-12 11:21:08.6374|INFO|Artemis.Managers.DeviceManager|Intialized DeviceManager with 7 device providers 2016-08-12 11:21:08.6374|INFO|Artemis.Managers.EffectManager|Intialized EffectManager 2016-08-12 11:21:08.6374|INFO|Artemis.Managers.LoopManager|Intialized LoopManager 2016-08-12 11:21:08.6374|INFO|Artemis.Managers.ProfileManager|Intialized ProfileManager 2016-08-12 11:21:08.6614|INFO|Artemis.Managers.MainManager|Intialized MainManager 2016-08-12 11:21:09.7867|INFO|Artemis.Utilities.Updater|Checking for updates - Current version: 1.2.2.0 2016-08-12 11:21:09.9898|INFO|Artemis.Utilities.Updater|No update found.

RobertBeekman commented 8 years ago

Ok that's interesting o.O Perhaps it has something to do with the installer we use.. hence #112 I'm not sure. Anyway, I'm closing this, should something come up again feel free to make a new issue

Thanks for reporting back!