Open sxmpete opened 5 years ago
Should mention I am using a VPN, but both attempts (GIA 1.15 and 1.13) were made during the same connection
Having exactly the same issue. Same logs on 1.15 as sxmpete. Same use of a VPN.
Hoping for some help too!
Thanks
Yep... This is pretty well documented and has been raised in other issues:
All is good with 1.13.10, but no version since that works.
Since 1.13.10 works with whatever VPNs people are using (see the various comments in the above threads), it's not the VPNs that are the problem, but rather some change made after 1.13.10
:-(
I found that going to mac OS High Sierra (10.13.6) fixed the issue, and i could move beyond GIA 1.13.10.
It now works fine for me on the latest revs.
On Tue, Apr 16, 2019, 05:52 Steve Copley notifications@github.com wrote:
Yep... This is pretty well documented and has been raised in other issues:
211 https://github.com/Ascoware/get-iplayer-automator/issues/211
194 https://github.com/Ascoware/get-iplayer-automator/issues/194
All is good with 1.13.10, but no version since that works.
Since 1.13.10 works with whatever VPNs people are using (see the various comments in the above threads), it's not the VPNs that are the problem, but rather some change made after 1.13.10
:-(
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@ian02054 that's good to hear! 1.13.10 was the last version that had a broken version of a Perl library that wasn't making secure connections to iPlayer correctly. get_iplayer's distribution updated their perl dependencies, and switched all network requests to use https. It's possible that there's some interaction between those libraries and macOS that is causing a problem, but I don't have the time or resources to investigate exactly what failed. Switching to a new smart DNS provider solved the issue for me, and I'm always on the latest version of macOS.
Running the latest macOS is generally a good idea for reasons other than using GiA, so I would recommend doing that if your hardware supports it.
@skovatch I am still having to use 1.13.10 to download BBC/ITV shows to avoid the 500 errors. I contacted my smart DNS provider a few months ago and they have said they are investigating but still not come up with a solution. I am using macOS Mojave 10.14.3 and while I am currently able to get most programs providing I am patient with the downloads I am keen to be using the latest version of GIA. Are you able to advise which smart DNS provider you are using, please, so that I can see if they have a better solution for me than my current provider?
Thank you for all the work you do in supporting this great app, it is very much appreciated.
@rabrowne see issue #211 with @skovatch link to "these folks" and my comments about them.
Thank you @hugofalkman and @skovatch. I have tried a couple of providers with mixed success. One was one that Scott mentioned in a previous reply but I still had the 500 errors and this provider is just another brand of my original provider. I have had more success with the one you also mentioned Hugo which was not giving any errors for a couple of downloads and then failed a number of BBC programs with the 500 error. Once the batch of downloads had completed I restarted GIA and all the failed downloads completed successfully. So I will use this new provider for the rest of the trial period and then decide whether to switch long term.
Thank you both for your help.
@rabrowne It has become more common that GiA fails after it has started a download. So what I have done is, to in Preferences set Auto-retry failed downloads after 0.25 minutes. When GiA restarts it uses what has already been downloaded, so after one or more restarts the download completes.
When I start a new batch of downloads, I just stay with GiA until it has downloaded 1% of the first BBC program to verify that BBC hasn't blocked my SmartDNS provider, and then leave GiA to complete the downloads with however many restarts are required.
If BBC is blocking the SmartDNS provider, I cancel the downloads, wait an hour for the provider to auto-restart their service with a new IP address, and then resubmit the batch of downloads.
Hi, My wife and I have been using get-iplayer-automator for several years and big thanks to Scott, skovatch, for maintaining it.
We just tried to download an episode of Eastenders off the BBC site, and we are getting similar error messages as this thread.
My wife's Mac is running OS X, 10.13.6, and mine is running 10.14.5 both of use are running Get iPlayer Automator 1.15.2. We are using ExpressVPN and have tried several of their sites in England, and I have also contacted support to see if others using the VPN service were having problems. We can watch any of the content on the BBC site and watch iPlayer. But when we try and download the shows, we receive the "ERROR: Response: 500 Can't connect to" messages. I will include the full logs below. I am trying to determine if there is anything we can do to fix this error.
Thanks for any help on this issue.
-Scott ====================== LOG =========================== Get iPlayer Automator 1.15.2 Initialized. GetITVShows: ITV Cache Update Starting <AppController: 0x7fc1c5d3f7e0>: Updating Programme Index Feeds...
/Applications/Get iPlayer Automator 2.app/Contents/Resources/get_iplayer -e14400 --type=tv --refresh --nopurge --profile-dir=/Users/alex/Library/Application Support/Get iPlayer Automator .* INFO: Indexing tv programmes (concurrent) GetITVShows (Info): Episodes: 1539 Today Programmes: 183 GetITVShows: Update Finished INFO: Added 2 tv programmes to cache <AppController: 0x7fc1c5d3f7e0>: Index Updated.
INFO: Loading proxy settings... INFO: No proxy to load INFO: Proxy load complete. INFO: No proxy will be used AppController: Starting Downloads
Downloading Show 1/1:
BBC Download (ID=m0005xgk): Downloading EastEnders - 10/06/2019
/Applications/Get iPlayer Automator 2.app/Contents/Resources/get_iplayer
--profile-dir=/Users/alex/Library/Application Support/Get iPlayer Automator
--nocopyright
--nopurge
--atomicparsley=/Applications/Get iPlayer Automator 2.app/Contents/MacOS/AtomicParsley
-e604800000000
--output=/Users/alex/Documents/BBC_Shows
--subdir
--logprogress
--modes=radiobest,radiobetter,tvbest,tvbetter
--pid
m0005xgk
--whitespace
--attempts=5
--thumbsize=640
--ffmpeg=/Applications/Get iPlayer Automator 2.app/Contents/MacOS/ffmpeg
--log-progress
--verbose
--file-prefix=
Had same problem as Stoney27 and RonHills this weekend. Today, after trying many, I eventually found a server that worked. Appears that many of the VPN servers are blocked for some of the files accessed by GIA to locate the file to be downloaded, causing downloads to fail or hang. Needs trial and error and a lot of patience!
Hi there! Same as you!
Sent from my iPhone
On 24 Jun 2019, at 20:50, RonHills notifications@github.com wrote:
Zugernaut which VPN are you using.
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RonHills- I don't think it's wise to publicize servers and attract attention to these but, anyway, my experience over recent days is that serves get blocked and get unblocked with some regularity, so it is ever changing.
Thanks Zugernaut, I will keep on trying
Well FYI. I am able as of tonight to download the Eastenders my wife was trying to get this weekend. So I am thinking it is the BBC site again.
Please retest with v1.17. I found an option in mojolicious that should help here.
Still getting 500 errors with v1.17, per log below. (v1.13 works fine, mac os el capitan, Express VPN).
BBC Download (ID=b07cxm09): Downloading The Musketeers: Series 3: We Are the Garrison INFO: 1 total programmes ERROR: Failed to download URL (3/3): https://open.live.bbc.co.uk/mediaselector/6/select/version/2.0/mediaset/iptv-all/vpid/p04390j1/format/xml?cb=34349 ERROR: Response: 500 Can't connect to open.live.bbc.co.uk:443 ERROR: Ignore this error if programme download is successful ERROR: Failed to download URL (3/3): https://open.live.bbc.co.uk/mediaselector/6/select/version/2.0/mediaset/pc/vpid/p04390j1/format/xml?cb=30661 ERROR: Response: 500 Can't connect to open.live.bbc.co.uk:443 ERROR: Ignore this error if programme download is successful ERROR: Failed to download URL (3/3): https://open.live.bbc.co.uk/mediaselector/5/select/version/2.0/mediaset/iptv-all/vpid/p04390j1/format/xml?cb=87742 ERROR: Response: 500 Can't connect to open.live.bbc.co.uk:443 ERROR: Ignore this error if programme download is successful ERROR: Failed to download URL (3/3): https://open.live.bbc.co.uk/mediaselector/5/select/version/2.0/mediaset/pc/vpid/p04390j1/format/xml?cb=76310 ERROR: Response: 500 Can't connect to open.live.bbc.co.uk:443 ERROR: Ignore this error if programme download is successful ERROR: Failed to download URL (3/3): https://open.live.bbc.co.uk/mediaselector/6/select/version/2.0/mediaset/iptv-all/vpid/b07cxlws/format/xml?cb=66358 ERROR: Response: 500 Can't connect to open.live.bbc.co.uk:443 ERROR: Ignore this error if programme download is successful ERROR: Failed to download URL (3/3): https://open.live.bbc.co.uk/mediaselector/6/select/version/2.0/mediaset/pc/vpid/b07cxlws/format/xml?cb=58644 ERROR: Response: 500 Can't connect to open.live.bbc.co.uk:443 ERROR: Ignore this error if programme download is successful ERROR: Failed to download URL (3/3): https://open.live.bbc.co.uk/mediaselector/5/select/version/2.0/mediaset/iptv-all/vpid/b07cxlws/format/xml?cb=21846 ERROR: Response: 500 Can't connect to open.live.bbc.co.uk:443 ERROR: Ignore this error if programme download is successful ERROR: Failed to download URL (3/3): https://open.live.bbc.co.uk/mediaselector/5/select/version/2.0/mediaset/pc/vpid/b07cxlws/format/xml?cb=76602 ERROR: Response: 500 Can't connect to open.live.bbc.co.uk:443 ERROR: Ignore this error if programme download is successful WARNING: No media streams found for requested programme versions and recording modes. WARNING: The programme may no longer be available - check the iPlayer or Sounds site. WARNING: The programme may only be available in an unsupported format (e.g., Flash) - check the iPlayer or Sounds site. WARNING: If you use a VPN/VPS/Smart DNS/web proxy, it may have been blocked. BBC Download (ID=b07cxm09): The Musketeers: Series 3: We Are the Garrison Failed AppController: Downloads Finished
On Sat, Nov 30, 2019 at 4:52 PM Scott Kovatch notifications@github.com wrote:
Please retest with v1.17. I found an option in mojolicious that should help here.
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-- Regards, Peter
GIA 1.13.10 works for me but anything newer does not download. Following are logs from a failed attempt with GIA 1.15.0, then the log from GIA 1.13.10 which shows start of download (it doesn't show completion only because i I canceled DL due to slow connection). I am on OS X 10.11.16 Get iPlayer Automator 1.15.0 Initialized. <AppController: 0x7f8f69e34230>: Index was Up-To-Date.
INFO: Loading proxy settings... INFO: No proxy to load INFO: Proxy load complete. INFO: No proxy will be used AppController: Starting Downloads
Downloading Show 1/1:
BBC Download (ID=m00038g8): Downloading Baptiste: Series 1: Vertrouwen INFO: 1 total programmes ERROR: Failed to download URL (3/3): https://open.live.bbc.co.uk/mediaselector/5/select/version/2.0/mediaset/iptv-all/vpid/p072x52d?cb=93417 ERROR: Response: 500 Can't connect to open.live.bbc.co.uk:443 ERROR: Ignore this error if programme download is successful ERROR: Failed to download URL (3/3): https://open.live.bbc.co.uk/mediaselector/5/select/version/2.0/mediaset/pc/vpid/p072x52d?cb=43140 ERROR: Response: 500 Can't connect to open.live.bbc.co.uk:443 ERROR: Ignore this error if programme download is successful ERROR: Failed to download URL (3/3): https://open.live.bbc.co.uk/mediaselector/5/select/version/2.0/mediaset/apple-ipad-hls/vpid/p072x52d?cb=18470 ERROR: Response: 500 Can't connect to open.live.bbc.co.uk:443 ERROR: Ignore this error if programme download is successful ERROR: Failed to download URL (3/3): https://open.live.bbc.co.uk/mediaselector/5/select/version/2.0/mediaset/iptv-all/vpid/m00038g7?cb=69294 ERROR: Response: 500 Can't connect to open.live.bbc.co.uk:443 ERROR: Ignore this error if programme download is successful ERROR: Failed to download URL (3/3): https://open.live.bbc.co.uk/mediaselector/5/select/version/2.0/mediaset/pc/vpid/m00038g7?cb=82261 ERROR: Response: 500 Can't connect to open.live.bbc.co.uk:443 ERROR: Ignore this error if programme download is successful ERROR: Failed to download URL (3/3): https://open.live.bbc.co.uk/mediaselector/5/select/version/2.0/mediaset/apple-ipad-hls/vpid/m00038g7?cb=01178 ERROR: Response: 500 Can't connect to open.live.bbc.co.uk:443 ERROR: Ignore this error if programme download is successful WARNING: No media streams found for requested programme versions and recording modes. WARNING: The programme may no longer be available - check the iPlayer site. WARNING: The programme may only be available in an unsupported format (e.g., Flash) - check the iPlayer site. WARNING: If you use a VPN/VPS/Smart DNS/web proxy, check with the provider to find out if it has been blocked. BBC Download (ID=m00038g8): Baptiste: Series 1: Vertrouwen Failed AppController: Downloads Finished
FOLLOWING IS GIA 1.13.10 LOG Get iPlayer Automator 1.13.10 Initialized. <AppController: 0x7feea28087d0>: Index was Up-To-Date.
INFO: Loading proxy settings... INFO: No proxy to load INFO: Proxy load complete. INFO: No proxy will be used AppController: Starting Downloads
Downloading Show 1/1:
BBC Download (ID=m00038g8): Downloading Baptiste: Series 1: Vertrouwen INFO: 1 total programmes WARNING: A UK TV licence is required to access BBC iPlayer TV content legally INFO: Downloading tv: 'Baptiste: Series 1 - 4. Vertrouwen (m00038g8) [original]' INFO: Downloaded: 55.51 MB (00:58:14) @ 1.13 Mb/s (dvfhd1/ll) [audio] INFO: Finished downloading to file: /Users/peterdonlevy2/Movies/TV Shows/Baptiste Series 1/Baptiste Series 1 - 4. Vertrouwen ((dvfhd)).audio.m4a
NOTE THAT LOG DOES NOT SHOW COMPLETE DOWNLOAD _ I cancelled DL since connection was slow and I did not want to await completion.
Any help would be appreciated
Regards, Peter