notascot
commented
5 years ago BBC is now downloading the audio but no only a few minutes of the video. Am I the only person having this issue?
Closed notascot closed 5 years ago
notascot
commented
5 years ago BBC is now downloading the audio but no only a few minutes of the video. Am I the only person having this issue?
skovatch
commented
5 years ago Nope, no problems here, even with my DNS provider. See the link in the description for getting a verbose log and attach it here.
notascot
commented
5 years ago Hello Scott and thanks for the help with this. I'm not in the UK. I use Nord VPN. The VPN works fine for the audio portion of the download but not the video. ITV works fine too. I am using Mac OS Mojave 10.14.4. For the part below I hope I have done it correctly. In the GetiPlayer preferences, i put a tick in the verbose box first. I then tried a BBC download and the copied the log when the file failed to download correctly. Hopefully, this will provide you with some relevant information. Again, Thank you.....
Get iPlayer Automator 1.15.1 Initialized. GetITVShows: ITV Cache Update Starting <AppController: 0x7fd64c64d4c0>: Updating Programme Index Feeds...
/Applications/Get iPlayer Automator.app/Contents/Resources/get_iplayer -e3600 --type=tv --refresh --nopurge --profile-dir=/Users/phillipjohndavies/Library/Application Support/Get iPlayer Automator .* INFO: Indexing tv programmes (concurrent) INFO: Added 0 tv programmes to cache GetITVShows (Info): Episodes: 1560 Today Programmes: 187 <AppController: 0x7fd64c64d4c0>: Index Updated. GetITVShows: Update Finished
INFO: Loading proxy settings... INFO: No proxy to load INFO: Proxy load complete. INFO: No proxy will be used AppController: Starting Downloads
Downloading Show 1/1:
BBC Download (ID=m000475l): Downloading Dateline London - 13/04/2019
/Applications/Get iPlayer Automator.app/Contents/Resources/get_iplayer
--profile-dir=/Users/phillipjohndavies/Library/Application Support/Get iPlayer Automator
--nocopyright
--nopurge
--atomicparsley=/Applications/Get iPlayer Automator.app/Contents/MacOS/AtomicParsley
-e604800000000
--output=/Users/phillipjohndavies/IPlayer Downloads
--subdir
--logprogress
--modes=radiobest,radiobetter,tvbest,tvbetter
--pid
m000475l
--whitespace
--attempts=5
--thumbsize=640
--ffmpeg=/Applications/Get iPlayer Automator.app/Contents/MacOS/ffmpeg
--log-progress
--verbose
--file-prefix=
skovatch
commented
5 years ago OK, the 403 errors mean that the BBC is detecting you are connecting through a VPN provider and blocking you from access. You'll need to switch to a new VPN service or smart DNS provider.
notascot
commented
5 years ago Ok....Thanks so very much for your help.
Sent from my iPad
On Apr 13, 2019, at 4:00 PM, Scott Kovatch notifications@github.com wrote:
OK, the 403 errors mean that the BBC is detecting you are connecting through a VPN provider and blocking you from access. You'll need to switch to a new VPN service or smart DNS provider.
— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub, or mute the thread.
This issue tracker is not a discussion forum, so don't use it as such. If you wish to discuss the BBC, iPlayer or anything else that is not related to an actual problem with the current release of GiA, post in an appropriate forum, not in this issue tracker.
STOP! DO NOT submit a ticket if you are reporting that you are unable to download a program from outside the UK.
If you need an explanation, read this. If you ignore this instruction, your ticket will be closed with no further action. You can fib about your location if you like, but you will only be wasting your time. If you are using GiA within the UK, continue with the instructions below.
Before creating a new ticket, search the current open and closed tickets to see if your issue has already been reported. Use the search box at the top of the page to do so. You can also use the links below to view open and closed tickets in list form.
Open tickets
Closed tickets
If you create a ticket for an issue that has already been reported, your ticket will be closed with no further action. If you are certain your issue has not yet been reported, continue with the instructions below.
Create a succinct title describing your issue in the
Titlefield above, then provide the information requested below. If you do not provide the requested information, your ticket will be closed with no further action.If you cannot download a program, provide a verbose log of the attempt. See Verbose Log in wiki for instructions on posting a verbose log for your ticket. Your verbose log should show the results from downloading ONLY ONE program. DO NOT post a massive log covering multiple multiple program downloads. IMPORTANT: DO NOT paste your verbose log into your issue report. If you do, expect it to be deleted.
If GiA crashes, provide the OS X crash log by copying the information from Crash Reporter into a file or locating the crash log in
$HOME/Library/Logs/DiagnosticReports. See Verbose Log in wiki for instructions on posting a crash log for your ticket. IMPORTANT: DO NOT paste your crash log into your issue report. If you do, expect it to be deleted.Delete the instructions above before submitting your ticket.
What steps will reproduce the problem? Be specific, and provide as much detail as possible.
What is the expected output? What do you see instead?
What version of GiA are you using? On what version of OS X?
Are you using a web proxy? DNS proxy? VPN? VPS?
What program are you attempting to download (full title, series and episode)? Provide only ONE program as an example.
Please provide any additional information below.