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Ascoware / get-iplayer-automator

The goal of Get iPlayer Automator is to allow iTunes and your Mac to become the hub for your British Television experience regardless of where in the world you are. Currently, Get iPlayer Automator allows you to download and watch BBC and ITV shows on your Mac. Series-Link/PVR functionality ensures you will never miss your favourite shows. Programmes are fully tagged and added to iTunes automatically upon completion. It is simple and easy to use, and runs on any machine running Mac OS X 10.7 or later. And since the shows are in iTunes, it is extremely easy to transfer them to your iPod, iPhone, or Apple TV allowing you to enjoy your shows on the go or on your television.
GNU General Public License v3.0
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BBCi downloads failing - logs say VPN or proxy, but not using either #310

Open ghost opened 3 years ago

ghost commented 3 years ago

What steps will reproduce the problem? Downloading BBCi shows eg: "Pls Like s01e05"

*What is the expected output? What do you see instead?** Expect: downloaded file, no errors Get: Downloaded file, error in Gia which says: "Failed:see log"

*What version of GiA are you using? On what version of OS X?** gIa 1.21.2 OS 11.2.3

Are you using a web proxy? DNS proxy? VPN? VPS? No proxy No VPN

What program are you attempting to download (full title, series and episode)? "Pls Like" s01e05

Please provide any additional information below. Log output:

INFO: Downloaded: 595.42 MB (00:15:16) @ 68.05 Mb/s (hvfhd1/bi) [audio+video]
INFO: Finished downloading to file: /Users/jameshenderson/Downloads/downloads - GiA/Pls Like/Pls Like.s01e05.Tech.video.ts
INFO: Converting to MP4
REASON FOR FAILURE: VPN or System Proxy failed. If you are using a VPN or a proxy configured in System Preferences, contact the VPN or proxy provider for assistance.
If outside the UK, you may also disconnect your VPN and enable the provided proxy in Preferences.
Pls Like: Series 1: Tech Failed

[edit: corrected channel from ITV to BBCi]

skovatch commented 3 years ago

Looking at the code, I think I may have merged something incorrectly, but the only way to have triggered that situation is it was if a line in the log said "INFO: No specified modes". Was that in your log?

ghost commented 3 years ago

Sorry - don't know.

I copied the parts that I thought were important, but the app has been run again since so I can no longer check.

skovatch commented 3 years ago

Does it happen with other episodes?

ghost commented 3 years ago

Yes, but not consistently.

Moisie2000 commented 3 years ago

Hello,

I'm having this same issue downloading The Wedding Planner (film) from iPlayer. Other programmes (including some films) are working as expected.

What version of GiA are you using? On what version of OS X? GiA 1.21.11 macOS 10.12.6

Are you using a web proxy? DNS proxy? VPN? VPS? No proxy No VPN

Full log output:

Get iPlayer Automator 1.21.11 Initialized.
GetITVShows: ITV Cache Update Starting 
<AppController: 0x7fc626f06ad0>: Updating Programme Index Feeds...

WARNING: Ignoring invalid option(s) in /Users/kodi2/Library/Application Support/Get iPlayer Automator/options:

WARNING: rtmptvopts = --swfVfy=http://www.bbc.co.uk/emp/releases/iplayer/revisions/617463_618125_4/617463_618125_4_emp.swf
WARNING: Please remove invalid options from /Users/kodi2/Library/Application Support/Get iPlayer Automator/options
INFO: Use --dump-options to display all valid options
get_iplayer 3.27.0-darwin, Copyright (C) 2008-2010 Phil Lewis
  This program comes with ABSOLUTELY NO WARRANTY; for details use --warranty.
  This is free software, and you are welcome to redistribute it under certain
  conditions; use --conditions for details.

WARNING: rtmptvopts = --swfVfy=http://www.bbc.co.uk/emp/releases/iplayer/revisions/617463_618125_4/617463_618125_4_emp.swf
WARNING: Please remove invalid options from /Users/kodi2/Library/Application Support/Get iPlayer Automator/options
INFO: Use --dump-options to display all valid options
get_iplayer 3.27.0-darwin, Copyright (C) 2008-2010 Phil Lewis
  This program comes with ABSOLUTELY NO WARRANTY; for details use --warranty.
  This is free software, and you are welcome to redistribute it under certain
  conditions; use --conditions for details.

INFO: Use --dump-options to display all valid options
INFO: Indexing tv programmes (concurrent)
GetITVShows (Info): Episodes: 3802 Today Programmes: 369 
GetITVShows: Update Finished
INFO: Added 1868 tv programmes to cache
INFO: Indexing radio programmes (concurrent)
INFO: Added 3673 radio programmes to cache
INFO: 21732 matching programmes
<AppController: 0x7fc626f06ad0>: Index Updated.

INFO: Loading proxy settings...
INFO: No proxy to load
INFO: Proxy load complete.
INFO: No proxy will be used
AppController: Starting Downloads

Downloading Show 1/6:

Downloading The Wedding Planner
REASON FOR FAILURE: VPN or System Proxy failed. If you are using a VPN or a proxy configured in System Preferences, contact the VPN or proxy provider for assistance.
The Wedding Planner Failed

Happy to do anything that will help to debug. I'm not desperate to download this film, so am ok with abandoning it if needs be.

skovatch commented 3 years ago

@Moisie2000 Can you turn on verbose mode (General panel of the preferences) and try again? Also, what is 'rtmptvopts'? I don't think that's related to this problem, just odd.

Moisie2000 commented 2 years ago

@skovatch Thanks for the suggestions. I followed the verbose logs and found it wasn't finding any URLs for this film - and looking on the iPlayer site, it appears they've taken it down already. I don't know if that was the cause of the problem originally or not, but I can't now attempt to reproduce it!

Also, what is 'rtmptvopts'? I don't think that's related to this problem, just odd.

I think this must have been left over from an old GiA version - I've been using it for a long time... I've removed this line from my options file now.