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Ascoware / get-iplayer-automator

The goal of Get iPlayer Automator is to allow iTunes and your Mac to become the hub for your British Television experience regardless of where in the world you are. Currently, Get iPlayer Automator allows you to download and watch BBC and ITV shows on your Mac. Series-Link/PVR functionality ensures you will never miss your favourite shows. Programmes are fully tagged and added to iTunes automatically upon completion. It is simple and easy to use, and runs on any machine running Mac OS X 10.7 or later. And since the shows are in iTunes, it is extremely easy to transfer them to your iPod, iPhone, or Apple TV allowing you to enjoy your shows on the go or on your television.
GNU General Public License v3.0
144 stars 27 forks source link

Failed Downloads Reason Unknown #391

Open ChrisV56 opened 2 years ago

ChrisV56 commented 2 years ago

When downloading from BBC iPlayer a number of downloads, which are not in my history, they have failed with the solutions showing 'Reason unknown' and the log showing on some programmes 'Reversions failed' and others simply 'failed.

Delete the instructions above before submitting your ticket.

What steps will reproduce the problem? Be specific, and provide as much detail as possible.

What is the expected output? What do you see instead? To be downloaded as it is available on iPlayer, - download failed

What version of GiA are you using? On what version of OS X? Version 1.22.1 (20220216001)

Are you using a web proxy? DNS proxy? VPN? VPS? None What program are you attempting to download (full title, series and episode)? Provide only ONE program as an example. The Best of Wogan

Please provide any additional information below.

leeharveyosmond commented 2 years ago

Saem problem, same app version

INFO: Loading proxy settings...
INFO: No proxy to load
INFO: Proxy load complete.
INFO: No proxy will be used
AppController: Starting Downloads

Downloading Show 1/1:

Downloading Points West
Points West: Evening News Failed
AppController: Downloads Finished

BBC Points West Evening News, 2022-03-17 and 2022-03-09

ChrisV56 commented 2 years ago

Hi,

I can’t seem to be able to download ITV programmes.

Chris

On 17 Mar 2022, at 21:56, leeharveyosmond @.***> wrote:

Saem problem, same app version

INFO: Loading proxy settings... INFO: No proxy to load INFO: Proxy load complete. INFO: No proxy will be used AppController: Starting Downloads

Downloading Show 1/1:

Downloading Points West Points West: Evening News Failed AppController: Downloads Finished BBC Points West Evening News, 2022-03-17 and 2022-03-09

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skovatch commented 2 years ago

Saem problem, same app version

INFO: Loading proxy settings...
INFO: No proxy to load
INFO: Proxy load complete.
INFO: No proxy will be used
AppController: Starting Downloads

Downloading Show 1/1:

Downloading Points West
Points West: Evening News Failed
AppController: Downloads Finished

BBC Points West Evening News, 2022-03-17 and 2022-03-09

Points West broadcasts expire after 24 hours, which is probably why they aren't found. My guess is that get_iplayer isn't handling this properly, so it keeps the programs in the cache even though they aren't available.

leeharveyosmond commented 2 years ago

"Points West broadcasts expire after 24 hours, which is probably why they aren't found"

I don't think that's the issue -- I'm not in the BBC West region, I wait until the particular episode I want is available on iPlayer, about 1hr after broadcast, then I launch Get iPlayer Automator to get it, this usually involves a wait while the cache updates. But on both 2022-03-09 and 2022-03-17 the download failed as described; whatever the problem is, it's unlikely to be a stale cache entry