Downloads not working

[partchimp]

Trying to use GiA today for the first time in a couple of months and it won't download anything I've tried (all BBC). When I hit 'start', the status changes to 'waiting', and nothing happens. No error message, just nothing.

I'm in the UK so never had to use a VPN, but I tried this just in case and the result was the same.

I'm using v1.23.0 on MacOS 12.3.1

I'm trying to download this programme: https://www.bbc.co.uk/iplayer/episode/p00gj4k1/the-century-of-the-self-4-eight-people-sipping-wine-in-kettering

I've also tried deleting and reinstalling, but still no joy.

Log file is attached. log.txt

[mike19132]

Similar problem, but when starting the download it hangs 'starting download' both BBc and ITV

[skovatch]

To diagnose it further I need a log with verbose mode turned on. Open up Preferences and check "Verbose Mode", then save the output of the log.

[partchimp]

Thanks - here's an updated log file. Note that now the status doesn't even change to 'waiting' when I try to start the download - it just stays at 'available'. GIA verbose log.txt

[mike19132]

ITV programme: 'available' then 'starting download' then fails. Verbose log attached

Get iPlayer Automator 1.23.0 Initialized. <AppController: 0x7fccb0305ca0>: Updating Programme Index Feeds...

/Applications/Get iPlayer Automator.app/Contents/Resources/get_iplayer/perl/bin/get_iplayer -e3600 --type=tv --refresh --nopurge --profile-dir=/Users/Mike/Library/Application Support/Get iPlayer Automator .* INFO: Indexing tv programmes (concurrent) INFO: Added 193 tv programmes to cache INFO: 7594 matching programmes <AppController: 0x7fccb0305ca0>: Index Updated.

INFO: Loading proxy settings... INFO: No proxy to load INFO: Proxy load complete. INFO: No proxy will be used AppController: Starting Downloads

Downloading Show 1/1:

Downloading The Thief, His Wife and The Canoe: Series 1 INFO: Preparing Request for Auth Info INFO: Requesting Metadata. DEBUG: Metadata response status code: 200 INFO: Metadata processed. DEBUG: youtube-dl args:[" https://www.itv.com/hub/the-thief-his-wife-and-the-canoe/10a1187a0001", "--user-agent", "Mozilla/5.0", "-f", "mp4/best", "-o", "/Users/Mike/Desktop/The Thief, His Wife and The Canoe/The Thief, His Wife and The Canoe.s01e01.Episode 1.%(ext)s", "--verbose"] DEBUG: youtube-dl environment: ["SSL_CERT_FILE": "/Applications/Get iPlayer Automator.app/Contents/Resources/cacert.pem", "PATH": "/Applications/Get iPlayer Automator.app/Contents/Resources/yt-dlp_macos:/Applications/Get iPlayer Automator.app/Contents/Resources/get_iplayer/utils/bin"] [debug] Command-line config: [' https://www.itv.com/hub/the-thief-his-wife-and-the-canoe/10a1187a0001', '--user-agent', 'Mozilla/5.0', '-f', 'mp4/best', '-o', '/Users/Mike/Desktop/The Thief, His Wife and The Canoe/The Thief, His Wife and The Canoe.s01e01.Episode 1.%(ext)s', '--verbose'] [debug] Encodings: locale US-ASCII, fs utf-8, out ascii (No ANSI), err ascii (No ANSI), pref US-ASCII [debug] yt-dlp version 2021.12.27 [6223f67a8] (mac_dir) [debug] Python version 3.9.9 (CPython 64bit) - macOS-12.3.1-x86_64-64bit [debug] exe versions: ffmpeg 4.3.2-tessus [debug] Optional libraries: Cryptodome, sqlite [debug] Proxy map: {} [debug] Using fake IP 25.141.198.198 (GB) as X-Forwarded-For [debug] [ITV] Extracting URL: https://www.itv.com/hub/the-thief-his-wife-and-the-canoe/10a1187a0001 [ITV] 10a1187a0001: Downloading webpage ERROR: [ITV] 10a1187a0001: Unable to download webpage: The read operation timed out (caused by timeout('The read operation timed out')); please report this issue on https://github.com/yt-dlp/yt-dlp . Make sure you are using the latest version; see https://github.com/yt-dlp/yt-dlp on how to update. Be sure to call yt-dlp with the --verbose flag and include its complete output. (caused by timeout('The read operation timed out')); please report this issue on https://github.com/yt-dlp/yt-dlp . Make sure you are using the latest version; see https://github.com/yt-dlp/yt-dlp on how to update. Be sure to call yt-dlp with the --verbose flag and include its complete output. File "yt_dlp/extractor/common.py", line 717, in _request_webpage File "yt_dlp/YoutubeDL.py", line 3458, in urlopen File "urllib/request.py", line 517, in open File "urllib/request.py", line 534, in _open File "urllib/request.py", line 494, in _call_chain File "yt_dlp/utils.py", line 1392, in https_open File "urllib/request.py", line 1350, in do_open File "http/client.py", line 1377, in getresponse File "http/client.py", line 320, in begin File "http/client.py", line 281, in _read_status File "socket.py", line 704, in readinto File "ssl.py", line 1241, in recv_into File "ssl.py", line 1099, in read youtube-dl finished downloading AppController: Downloads Finished

Mike Sankamphaeng Chiang Mai Thailand

On Sun, 24 Apr 2022 at 19:10, partchimp @.***> wrote:

Thanks - here's an updated log file. Not that now the status doesn't even change to 'waiting' when I try to start the download - it just stays at 'available'. GIA verbose log.txt https://github.com/Ascoware/get-iplayer-automator/files/8549621/GIA.verbose.log.txt

— Reply to this email directly, view it on GitHub https://github.com/Ascoware/get-iplayer-automator/issues/399#issuecomment-1107828477, or unsubscribe https://github.com/notifications/unsubscribe-auth/ANUODJ7OVX6HIRDGBG4N7RDVGU235ANCNFSM5TK4TYLA . You are receiving this because you commented.Message ID: @.***>

[arijitsadhu]

I am still getting the same problem downloading any BBC shows and gets stuck on "Waiting" after pressing start. I am in the UK, no VPN and no proxy needed and running Mojave 10.14.6 and latest GIA 1.23.0. The verbose log does not give anything meaningful

Get iPlayer Automator 1.23.0 Initialized. GetITVShows: ITV Cache Update Starting <AppController: 0x7fbd74f0f270>: Updating Programme Index Feeds...

/Applications/Get iPlayer Automator.app/Contents/Resources/get_iplayer/perl/bin/get_iplayer -e14400 --type=tv --refresh --nopurge --profile-dir=/Users/arijitsadhu/Library/Application Support/Get iPlayer Automator .* GetITVShows (Info): Programmes: 553 INFO: Indexing tv programmes (concurrent) INFO: Added 404 tv programmes to cache INFO: 7553 matching programmes GetITVShows (Info): Episodes: 7449 GetITVShows: Update Finished <AppController: 0x7fbd74f0f270>: Index Updated.

INFO: Loading proxy settings... INFO: No proxy to load INFO: Proxy load complete. INFO: No proxy will be used AppController: Starting Downloads

[mike19132]

I restored BBC downloads by using an earlier version of GIT that cleared the problem, then updated to 1.23.0 which then worked. But that did not clear the ITV problem when it fails.It says 'finished downloading but has not started I get a 'download failed' message. Verbose log attached Get iPlayer Automator 1.23.0 Initialized. <AppController: 0x7f838b726a00>: Updating Programme Index Feeds...

INFO: Indexing tv programmes (concurrent) INFO: Added 190 tv programmes to cache INFO: 7711 matching programmes <AppController: 0x7f838b726a00>: Index Updated.

INFO: Loading proxy settings... INFO: No proxy to load INFO: Proxy load complete. INFO: No proxy will be used AppController: Starting Downloads

Downloading Show 1/1:

Downloading The Thief, His Wife and The Canoe: Series 1 INFO: Preparing Request for Auth Info INFO: Metadata processed. youtube-dl finished downloading AppController: Downloads Finished

Mike Sankamphaeng Chiang Mai Thailand

On Sun, 24 Apr 2022 at 08:08, Scott Kovatch @.***> wrote:

To diagnose it further I need a log with verbose mode turned on. Open up Preferences and check "Verbose Mode", then save the output of the log.

— Reply to this email directly, view it on GitHub https://github.com/Ascoware/get-iplayer-automator/issues/399#issuecomment-1107677708, or unsubscribe https://github.com/notifications/unsubscribe-auth/ANUODJYG6MFLX42PHFGRY7TVGSNGXANCNFSM5TK4TYLA . You are receiving this because you commented.Message ID: @.***>

[skovatch]

Closing, as this is likely the issue where you have a blank line in the queue.

[skovatch]

Fixed in v1.24.5