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Ascoware / get-iplayer-automator

The goal of Get iPlayer Automator is to allow iTunes and your Mac to become the hub for your British Television experience regardless of where in the world you are. Currently, Get iPlayer Automator allows you to download and watch BBC and ITV shows on your Mac. Series-Link/PVR functionality ensures you will never miss your favourite shows. Programmes are fully tagged and added to iTunes automatically upon completion. It is simple and easy to use, and runs on any machine running Mac OS X 10.7 or later. And since the shows are in iTunes, it is extremely easy to transfer them to your iPod, iPhone, or Apple TV allowing you to enjoy your shows on the go or on your television.
GNU General Public License v3.0
146 stars 26 forks source link

Need better message when requested formats not available #416

Open ChrisV56 opened 2 years ago

ChrisV56 commented 2 years ago

I am in the UK. Using version 1.24.1 (20220627001). Mac version using Safari as web browser.

Have successfully downloaded a number of programmes from the BBC and ITV today, however the programme below and one other will not download. When downloading the Film 'The Producers' on BBC, it fails and I get the message 'Problem Unknown'.

This is the detail shown in the log: ownloading Show 1/1:

Downloading The Producers The Producers Failed AppController: Downloads Finished

INFO: Loading proxy settings... INFO: No proxy to load INFO: Proxy load complete. INFO: No proxy will be used AppController: Starting Downloads

Have tried on several occasions and on different devices but still have the same issue and the programmes, whilst available on BBC iPlayer, will not download.

hugofalkman commented 2 years ago

If you had turned on verbose mode in the preferences, you would have found:

INFO: Searching for version: 'original' INFO: Found version: 'original' INFO: Mode list for version 'original': dashfhd,hlsfhd INFO: Modes to try for 'original' version: INFO: Downloading tv: 'The Producers - - (m000x93g) [original]' INFO: No specified recording quality (dashfhd,hlsfhd) available for this programme with version 'original' INFO: Available qualities: sd,web,mobile ERROR: Failed tv: 'The Producers - - (m000x93g)' The Producers Failed AppController: Downloads Finished

HeyHeyWhatWhat commented 2 years ago

I am in the UK. Using Get iPlayer Automator version 1.24.1 (20220627001) on an iMac M1 with Ventura 13.0 Beta (22A5352e) and Safari version 16.1 (18614.2.6.1.1) as web browser. The Producers downloaded without issues.

skovatch commented 2 years ago

By default, GiA will look for all versions starting with 720p, so if you don't change your settings the lower-resolution versions (sd, here) should download without issues. The Producers is from 1967, so there's definitely not going to be a full HD version available. :-)

ChrisV56 commented 2 years ago

Ah, thank you so much. That is really helpful. Sorry to be such a pain!

Chris :)

Sent from my iPad mini

On 24 Sep 2022, at 20:01, Scott Kovatch @.***> wrote:

 By default, GiA will look for all versions starting with 720p, so if you don't change your settings the lower-resolution versions (sd, here) should download without issues. The Producers is from 1967, so there's definitely not going to be a full HD version available. :-)

— Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you authored the thread.

skovatch commented 2 years ago

No worries! That's why I'm here.

skovatch commented 2 years ago

In fairness, that message could be more helpful. get_iplayer explained what the problem was but the error handling code in GiA isn't catching that and just reports 'unknown problem'.