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Atlas-OS / Atlas

🚀 An open and lightweight modification to Windows, designed to optimize performance, privacy and usability.
https://atlasos.net
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[BUG REPORT] - Error Code 191 on Adobe Creative Cloud after installation #867

Closed anmolkuchhal003 closed 1 year ago

anmolkuchhal003 commented 1 year ago

Description

After installing Adobe Creative Cloud Error Code 191 is seen, Here is the log file of the error that is seen if that helps.

Install.log

Steps to reproduce (add screenshots if applicable)

  1. Open Adobe Creative Cloud
  2. Click on the Cloud Icon

Expected behavior

The User should be able to sync creative cloud correctly and update

Actual behavior (add screenshots if applicable)

User sees an error code 191

Creative Cloud Update Failed Sorry We could not update the app. Error Code 191

image

Bug Reproduction: https://github.com/Atlas-OS/Atlas/assets/48596433/945a6b54-2ba7-46d2-a100-19792dcf26ee

Atlas Version

Atlas 10 22H2

Desktop information

Requisites

Additional content

Note: I have read the documentation (https://docs.atlasos.net/troubleshooting/common-issues/adobe/creative-cloud-error-191/#:~:text=Since%20Adobe%20Creative%20Cloud%20is,turned%20off%20the%20Microsoft%20Store) regarding this could be a UWP issue, I have enabled both UWP as well Microsoft Store and it still did not work.

JayXTQ commented 1 year ago

https://docs.atlasos.net/troubleshooting/common-issues/adobe/creative-cloud-error-191/

anmolkuchhal003 commented 1 year ago

Hi @JayXTQ as mentioned in the end I have checked the doc and enabled UWP and Microsoft Store and it still did not work

JayXTQ commented 1 year ago

Last time I checked, it worked. I know @whallin has creative cloud so maybe he can see if it still works if possible! If it does then I guess you are doing something wrong on your end. Right now I am away so can’t do much to troubleshoot

anmolkuchhal003 commented 1 year ago

No worries and Thanks @JayXTQ ....It would be great if @whallin you could share what you did to correct this. I have enabled the UWP via the script as well Microsoft store is already enabled.

whallin commented 1 year ago

No worries and Thanks @JayXTQ ....It would be great if @whallin you could share what you did to correct this. I have enabled the UWP via the script as well Microsoft store is already enabled.

@anmolkuchhal003 Unfortunately, I'm not currently running Atlas, so I can't do any troubleshooting without setting up a VM.

However, a quick look at your attached Install.log suggests that UWP is the root cause of your problem. I suppose this confirms your error 191 cause.

Looking up potential solutions for error 191, it appears that some people have had success with re-enabling the Windows Firewall if it had previously been disabled. Maybe it's worth a shot if you've disabled it?

anmolkuchhal003 commented 1 year ago

@whallin I enabled firewall and added some custom rules regarding creative cloud as well, unfortunately that did not help :( I will be switching from atlas till then as I need to use Mocha which I have no idea why but authenticates Adobe for this 191 error and does not let me use it.

whallin commented 1 year ago

@whallin I enabled firewall and added some custom rules regarding creative cloud as well, unfortunately that did not help :( I will be switching from atlas till then as I need to use Mocha which I have no idea why but authenticates Adobe for this 191 error and does not let me use it.

@anmolkuchhal003 would you be able to obtain the Adobe log for us again in that case?

anmolkuchhal003 commented 1 year ago

Yes sure, any specific requirements? @whallin

whallin commented 1 year ago

Yes sure, any specific requirements? @whallin

@anmolkuchhal003 no, just the install logs :)

whallin commented 1 year ago

@anmolkuchhal003 to keep you and everyone else updated, I'm not seeing this error on a fresh install of AtlasOS on Windows 11 using the builds from GitHub actions.

According to the various attached error logs, I believe the error was still caused by UWP/Store being disabled. Unless @he3als or @Xyueta have another theory.

TLDR; The error does not appear on a fresh Windows 11 AtlasOS installation.

Xyueta commented 1 year ago

the uwp or store scripts were removed, thus the services couldn't be disabled/removed unless the user changed them manually.

anmolkuchhal003 commented 1 year ago

@whallin My laptop does not pair very well with Windows 11 and to be honest I really like a Windows 10 install @Xyueta is their a way to change them manually? Sorry regarding the logs I will be adding them today since I was a bit busy with work and was not getting the time to reinstall Atlas OS again and backing up data finally decided to install it in a secondary laptop.

anmolkuchhal003 commented 1 year ago

As I was mentioning I am reinstalling it on a secondary laptop as we are speaking, will that work?

whallin commented 1 year ago

On 2023-08-17 19:31, Anmol Kuchhal wrote:

As I was mentioning I am reinstalling it on a secondary laptop as we are speaking, will that work?

Had to delete my previous response as it contained a bunch of junk.

Please try to install Adobe Creative Cloud as soon as you finish reinstalling & installing the necessary drivers. Disable nothing except what AtlasOS already disables by default.

anmolkuchhal003 commented 1 year ago

Got it! Thanks for your help 😄

anmolkuchhal003 commented 1 year ago

@whallin I should use the UWP script and enable it right?

whallin commented 1 year ago

On 2023-08-17 19:37, Anmol Kuchhal wrote:

@whallin I should use the UWP script right?

You should not disable anything related to the Microsoft Store or UWP.

anmolkuchhal003 commented 1 year ago

The fact that this issue fixed itself by "Run as Administrator" has me 🫠 🫠